Job Details
  • Reference358439A_1590624030
  • LocationCanberra
  • SalaryNegotiable
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Service Desk Analyst on a contract for 3 Months, with potential extension.

Position Overview

The ICT Service Desk Analyst supports the ICT Service Desk Manager in the administration of matters relating to the resolution of technical ICT problems within the Engineering, Infrastructure and Operations Section of the ICT Branch during an electoral event., During the electoral event, the role will undertake work under limited guidance, utilising functional expertise within the area of IT systems and infrastructure.

Duties & Responsibilities:

  • Assist staff via phone, email, remote and onsite support with incidents and service requests within an ITIL framework.
  • Undertake Level 1 and 2 Desktop support for staff in the National Office; Canberra City ACT and other locations as required across the country.
  • Perform systems administration and asset management tasks in support of the ICT Operations team. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
  • Coordinate with team members and other IT support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
  • Conduct research and analysis to obtain evidence-based conclusions and assist in the management, preparation and coordination of policy or procedure formulation and/or project management.
  • Install and configure software and hardware and repair and replace peripheral equipment.
  • Assist in the development and maintenance of standard operating processes and procedures. Develop and maintain key internal and external relationships, including liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations.
  • Provide accurate specialist advice, guidance and reporting on team functional responsibilities.
  • Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures.
  • Perform additional duties or assume responsibility of functions as directed from time to time.

Mandatory Requirements:

  • Knowledge and experience in successfully setting priorities and delivering quality results on time.
  • Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
  • Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies.
  • Demonstrated personal integrity whilst achieving results within legislative and policy parameters.
  • Applicants are required to consent to, undergo, obtain and maintain a character clearance.
  • Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms (highly desirable)

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively you can call Neville Smith on 02 6268 9916 or email Neville.smith@chandlermacleod.com for further discussion.