Job Details
  • Reference365435B_1605567939
  • LocationSydney
  • SalaryAU$500 - AU$620 per day + Superannuation
  • Job TypeContract
  • Posted7 days ago
  • ConsultantAllison Bell

Chandler Macleod is the leading provider of temporary contractors to the NSW Government and has partnered with NSW Government Departments and Agencies for more than 25 years.

At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every NSW Government Department.

Chandler Macleod is currently recruiting for an expereinced Service Designer to join a leading Federal Government agency. This is an immediate start with a contract term of 12 months.

About the company:
Based in Sydney's CBD, this agency is tasked with improving the overall health and lifestyle outcomes for all Australians through the delivery of different innovations, systems and platforms.


About the role:
As a member of the Experience Design Team, The Service Designer role is instrumental in ensuring the delivery of Human Centred Design methods and approaches across the business projects and programs. You will be working in a multidisciplinary team of designers and with partners to implement digital solutions across health services. Further to this you will be responsible for identifying gaps and create value for all customers across products and services and designing across both digital and non-digital services to deliver outcomes which supports the delivery of the overall strategy.

Key Accountabilities:
The Service Designer will be responsible for the following, but not limited to:

  • Delivery and advocacy of best practice service design methods and processes supporting the future design of health services or improved customer experiences in existing services.
  • Lead the design and delivery of service design artefacts and communication material including current and future state journey maps, service blueprints, customer segmentation and personas.
  • Working closely with technology, product, and business teams to identify feasible, practical and cost-effective solutions to identified problems.
  • Providing workshop design and facilitation to support effective information gathering, co-creation and solutioning activities.
  • Deliver contextual research and insights or utilise supplied research to identifying opportunities and deliver actionable recommendations in a succinct and human-centred way.
  • Collaborate and partner closely with Agency technology, product, and business teams to deliver service design projects and outcomes.
  • Continually develop and improve the teams design processes and develop new methods and tools.


    About You:
  • Experience designing and delivering and improving customers service experiences across digital and physical touchpoints through HCD methods
  • Extensive knowledge & proven experience in the development and delivery of end-to-end service design projects.
  • Experience in leading human centred design activities including co-creation, customer research, problem solving, journey mapping, ideation, prototyping and testing solutions.
  • Demonstrated experience designing and delivering co-design activities to support the design of new or improvement of products and services.
  • Strong service design experience with a digital and/or omni-channel focus and business process transformation, leading projects through discovery, solutioning and implementation.
  • Demonstrated experience and strong understanding of Service Design methodology and demonstrated knowledge and delivery of user journey mapping, personas, service blueprints, gap analysis and business scenarios.
  • Ability to translate research and insights into meaningful insights and recommendations.
  • Experience delivering transformational change with a digital focus, in a complex customer service delivery organisation, within the health industry will be highly regarded.

    Qualifications:
  • 6 + years' experience in human centered design methods with a focus on Experience Design/Strategy/Research.
  • Tertiary qualifications in a related discipline


    Please note that to be eligible for this position you must be an Australian Citizen and if successful will need to undergo x2 reference checks and a National Police Clearance.

    All applications will also need to be accompanied by a portfolio of work demonstrating experience creating amazing human centred design solutions

    If you are interested in the position the please click on the APPLY BELOW button or alternatively you can email your CV to allison.bell@chandlermacleod.com