Job Details
  • ReferenceBH-142068
  • LocationCanberra
  • SalaryCompetitive
  • Job TypeFull Time
  • Posted3 months ago
  • ConsultantJess Kaur
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Service Designer on a contract for 3 months with potential extension for 12 months.
Position Overview
Duties & Responsibilities:
The role will be responsible for, but not limited to:
  • Apply expertise to enhance and improve existing software, including designing, developing, implementing and testing software systems, in line with business requirements and software development standards.
  • Apply best practice service design methods and processes supporting the future design of electoral services or improved customer experiences in existing services
  • Deliver and design appropriate service design artefacts and communication material as required
  • Transform defined business needs into outcomes and problem statements (not technical requirements), for large scale Government applications and complex systems
  • Plan and document user interviews, eliciting both high level and detailed business problems and analysing root causes
  • Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels
  • Analyse and improve user experience, taking the viewpoint of the end user
  • Managing stakeholder groups to develop a partnership with the business and foster a productive working environment
  • Communicate well, using professional judgement to evaluate risks and in the context of a complex and changing environment
  • Perform additional duties or assume responsibility of functions as directed by the Management from time to time
  • Provide analysis on complex issues and contribute to the management, preparation and coordination of policy formulation and/or project management.
  • Foster a positive workplace culture
  • Perform additional duties or assume responsibility of functions as directed from time to time

Qualifications, Skills and Experience Required:
  • Two plus years’ experience as a UX Designer, Business Analyst, Service Designer or experience in Design/Strategy/Research 
  • Proven ability to plan, facilitate and document user interviews to elicit high-level and detailed business problems and analysing root causes
  • Demonstrated experience in the development and implementation of strategic service design
  • Thorough understanding of service design process & activities and significant experience in applying human-centred design thinking
  • Experience in taking the viewpoint of the user and analysing and improving a user’s experience or user’s journey when interacting with services
  • Proven ability to work as part of a collaborative and highly motivated team.
  • Proven ability to deliver in a project and program environment under limited guidance
  • Proven ability to identify and plan capability maturity improvements and business process improvements
  • Strong communication skills, with the ability to translate between business and technical terminology
  • Proven ability to communicate with influence, negotiate outcomes and manage complex stakeholder relationships
  • Demonstrated personal drive and integrity whilst achieving results within legislative parameters
  • Experience in and desire to mentor and upskill less experienced team members
  • Relevant tertiary qualifications or requisite experience
  • Knowledge of, or ability to, quickly gain knowledge of Australian electoral law and practice.

Mandatory Requirements:
  • Applicants will be required to obtain a Police Check, and must be able to obtain and maintain Baseline Clearance

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9916 or email for further discussion.