Job Details
  • Reference392381B_1654249261
  • LocationSydney
  • Salary+ Super
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantAndrew Murphy

About the role

Our client is looking for a skilled Service Designer to develop and implement strategies to achieve this outcome. Inform and advise business leaders in each of the service lines on actions to support enhanced customer outcomes and ensure these are aligned with their customer experience objectives.

Key Responsibilities

Work with the service lines to design and define the superior customer experience that is desired and to embed this into business practice.

  • Advise and guide the business on the changes which are required to achieve identified customer outcomes and ensure these effectively communicated in each of the service lines.
  • Advise and guide the development of in-house human centred design capability and projects including the design of digital experiences.
  • Coordinate the dissemination of human centred design capability through the service lines to support enhanced outcomes.
  • Design and implement strategies to enhance customer experience at key service points and ensure their integration into the procedures and systems applied in each customer interaction.
  • Undertake and coordinate research and investigation into the range of customer touchpoints, seeking to uncover the moments that matter, identify actionable insights and areas for improvement of the overall customer experience.
  • Research, develop, implement, and lead, when required, design projects from concept through to delivery that support and enhance customer experience.

In addition to the above you will also be required to develop tools that best tell the story of uncovered insights, aimed at helping stakeholders of different seniorities make evidence-based decisions for changed ways of working and technology implementation and provide persuasive, commercially sound, professional advice and solutions to Management and business leaders on a range of Human Centred Design matters.

Required experience

  • Tertiary qualification at degree level in marketing or other relevant field, or equivalent knowledge and skills acquired through extensive practical experience.
  • Have a broad range of experience in human centred and service design and leading design initiatives, preferably in the telecommunications, finance or insurance industry or with a Top Tier consulting firm.

Salary and other details

  • The salary range for this role is $132,000 + superannuation, dependent on experience and qualifications, and is a permanent opportunity.

If this role suits you, please apply online.