Job Details
  • Reference366771C_1616206276
  • LocationCanberra
  • Job TypeContract
  • Posted26 days ago
  • ConsultantNeville Smith

Customer Service Officers help customers with payments and programmes using a range of delivery channels. They may collaborate with other officers to provide services and assess customer needs, entitlements and obligations. Service Officers work under the general direction of leadership groups to support operations and make decisions within procedural guidelines.

We are seeking APS3 Service Delivery Officers for a wide range of administration, call centre and customer service skills for work with our Government Client.

KEY SKILLS/PERSONAL ATTRIBUTES

  • assist customers to access, navigate or interpret services across a range of payments, programmes and services
  • assess customer needs and requirements
  • Good level of English language, written and strong verbal communication
  • Work effectively as part of a team environment to achieve own and team objectives
  • Display personal resilience and an ability to deal with challenging situations
  • Ability to explain complex information and effectively manage challenging conversations
  • Demonstrate general financial literacy skills
  • Basic analytical skills with ability to interpret and analyse data
  • Demonstrate sound organisation and coordination skills and apply attention to detail
  • Display intermediate computer literacy skills and able to follow a process/script
  • Ability to undertake and complete specified training
  • Use appropriate judgement and problem-solving skills within defined parameters
  • Ability to adapt to changing work priorities, tasks and procedures
  • Achieve set tasks and see them through to completion
  • Manage time and organise own workload against performance expectations

KNOWLEDGE REQUIRED

  • Previous experience in a call centre or customer service environment
  • Previous experience in working in an environment driven by KPI's
  • Ability to adapt and overcome challenging situations

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.