Job Details
  • Reference397413A_1661302200
  • LocationBrisbane CBD
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantTeagan Mann

About the company:

Our client is looking to engage a Senior Service Designer to join their busy Federal Government Agency. The primary purpose of your new role is to design the end-to-end journey based on the needs and outcomes of the user. You will also be identifying gaps and opportunities to improver user experience. They are looking at an initial 12-month contract with the possibility of extension. If this sounds like a role you'd be interested in, APPLY NOW!

About the role:

  • You will be providing expertise across a broad range of activities including, policy, complex problem solving and issues management
  • You will be recommending strategic directions for area responsibility
  • You will be managing the design and delivery of service design artefacts and communication including current and future journey maps and service blueprints
  • You will lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities
  • You will be working collaboratively with internal and external stakeholders

About you:

  • You will ideally have previous experience working in the same or similar area
  • You will ideally have experience in building and delivering customer journeys
  • You will ideally have strong service design experience with a digital and/or omni-channel focus
  • You will have demonstrated experience in translating complex data into insights and recommendations
  • You will have previous stakeholder management experience

Benefits:

  • ASAP Start Date
  • 12-month temporary contract with possibility of extension
  • Brisbane CBD Location
  • Full time hours - Monday to Friday
  • Attractive Daily Rates

*** The successful candidate for this role must hold Australian Citizenship and complete a Federal Police Check ***

About Chandler Macleod:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.