Job Details
  • Reference380981A_1632696765
  • LocationSydney CBD
  • Job TypeContract
  • Posted28 days ago
  • ConsultantAshish Bhetwal

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Membership Officer/Senior Manager on a contract for 12 months.

Position Overview

Our client is the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way and is seeking a Sr. Manager, Member Engagement for The Club newly introduced. The Club is the world's most innovative and engaged member-based community of CMOs and progressive marketing leaders, with more than 30 global chapters and 900+ members from leading global brands.

Duties and Responsibilities:

  • Prospecting - Develops and implements a marketing plan using creative strategy to identifying, attract and recruit new members through, but not limited to, LinkedIn, personal connections, member connections, and strategic accounts.
  • Vetting prospects and leads to make sure they meet our member eligibility requirements.
  • Intro calls - Having an introduction call with every prospect about The Club, giving them an overview of all the benefits The Club has to offer. Afterward, activates their membership, adds them to an onboarding call, and adds them to all relevant discussion groups on our website.
  • Onboarding new members and renewing members together in joint/group Hangouts or Zooms - walking them through filling out their profile set up, as well as using the members-only website to view and sign up for events, collaborate with other members. Reviewing all digital assets from Member Directory, Vendor Recommendations, Job Board, Events (dinners/VRs/summits) and all other functions of the website, and Members-Only LinkedIn Group.
  • Develop personal relationships with the Members in their region through dinners, summits, personal calls, emails, and texts. Introduce them to other members in their space or with similar backgrounds. The more connected they feel the higher their engagement and commitment to participating in The Club will be.
  • Discover the Members' expertise and/or passion. Let them know who needs their help, encourage them to lead a dinner discussion, VRs or write a blog post on their expertise. When a Member has a passion for a certain topic, you notify the Director of Member Engagement or Global Head of Member Engagement so they can engage the Member further to enhance the brain trust of The Club.
  • Planning and attending member dinners in your region to help build those relationships mentioned in the points above. Works with the Events Manager at HQ to creating compelling agendas for the dinners and source potential speakers.
  • Driving registration/attendance to all Club events including All-Hands Calls, Chapter Events, Club Summit, Club Awards. Emailing, calling texting, and sending LinkedIn invitations and registration reminders at an appropriate cadence.
  • Club Concierge - You are one of The Club "Concierges" acting as a resource and support for all Members helping them find who and what they need, providing best practice knowledge and expertise about how to engage with The Club community.
  • Outreach during Member's life cycle including emails emphasizing all The Club has to offer at the 3-month, 6-month, 9-month milestones, including a link to schedule a one-on-one Member Engagement Call, calling and/or emailing the Member at various times (especially if they post a question). Answering email and phone calls for special assistance in a timely manner (within 24 hours). Strive to have a one-on-one call with the Member at least every other month.
  • Using SF technology to track and log Member Engagement so the Director of Member Engagement and the Global Head of Member Engagement can quickly scan a Member's profile and "KNOW" who that Member is and what is important to them.

Our Ideal candidate:

  • 5+ years' experience in a Community Management or other customer-facing role. Need to be able to track marketing topics and what is important to CMOs and what's not.
  • Experience and expertise in engaging with C-Level executives is preferred Marketing experience with excellent written & verbal communication skills
  • Experience in a soft-sales environment acquiring new relationships and building demand gen plans
  • High energy and stamina so that you can appear as enthusiastic about The Club during member meetings at the end of your day as you are at the beginning
  • Presentation building / PowerPoint skills
  • Analytical and able to segment data for targeted campaigns Calm under fire and have a thick skin
  • Good technical understanding and can pick up new tools quickly
  • Team player, but willing to take charge
  • Chameleon and can adapt to an ever-changing organization
  • Baseline knowledge of the Salesforce platform a plus Passion for helping CMOs solve their toughest challenges.
  • You are someone who loves to prospect, source, and create new relationships.
  • Organized and detail oriented. You can easily run and track every aspect of a program, down to the finest detail - to ensure our Members have a great experience.
  • A Data Person. Not afraid of getting your hands-on data. You use this data as you communicate with our Members to ensure they are taking advantage of all The Club has to offer.
  • Ideally, you will have had experience dealing with "C" level executives.
  • Excellent Communicator. Strong presentation skills and comfortable with turning strangers into friends. Excellent writing ability, including the ability to communicate quickly, efficiently, and effectively. Experience with the inverted pyramid of journalism - so Members grasp the who, what, when, where, and why of your communication.
  • You are a "born host!" You are always the one at the gathering making sure everyone feels welcome and is engaged.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashish Bhetwal on 02 9269 8832 or email ashish.bhetwal@chandlermacleod.com for further discussion.