Job Details
  • Reference401358A_1668751548
  • LocationSydney
  • SalaryAU$150000 - AU$180000 per annum
  • Job TypeFull Time
  • Posted21 days ago
  • ConsultantAnson Lam
Our client is a leading provider for payment solutions in the Fintech space. They are an unlisted public company and one of the five licenses banks in Australia with full direct connectivity and production capability across all domestic payment systems.

The ideal candidate will be one that has a senior management experience in a contact centre, within financial services. You must have proven experience managing and motivating a contact centre team.

The Role:

  • Management of the day-to-day performance of the Contact Centre.
  • Manage within set financial plans/budgets as appropriate.
  • Lead, inspire and co-ordinate the contact centre extended leadership team to ensure high performing, motivated and engaged employees.
  • Responsible for the recruitment, training, induction, and coaching strategy across the contact centre teams.
  • Build and leverage effective working relationships with key delivery partners across the organisation to help deliver overall organisational objectives
  • Support the business planning and forecasting processes.
  • Set the strategy for the development of the contact centre teams.
You Need:
  • Management experience in a contact centre.
  • Strong written and verbal communication skills.
  • Strong leadership and problem solving skills
  • Intermediate MS office skills.
  • Experience in multi - channel contact centre platforms, IVR systems and workforce planning.
Please email your resume if you are interested in applying for a confidential chat.