Job Details
  • Reference376931A_1625619803
  • LocationMelbourne, Melbourne, Victoria
  • SalaryAU$50 - AU$55 per hour + + Super
  • Job TypeContract
  • Posted21 days ago
  • ConsultantVedangi More

About The Role:
Create, update and review content to ensure content meets end user needs. Undertake the creation, curation, organisation, layout, evaluation, review and continuous improvement of content that is designed around user needs.

Use data and evidence to understand audiences and give them what they need, when they need it and in a way that they expect, work with user researchers, stakeholders, subject experts and multidisciplinary teams to meet user needs.

Decision making is dependent on judgment, skills and knowledge. Manage and organize own work in the context of competing priorities, including contributing to changes in workplace practices and business improvement strategies.

Duties may include some or all the following:

  • Plan and manage large and complex tasks in consultation with business owners, project teams, SMEs and end users
  • Develop content plans and strategies based on user needs
  • Synthesize findings of user research and usability and accessibility standards to develop insights and design solutions
  • Decipher and translate complicated information into a more easily understandable form by applying agency guidelines and standards
  • Use iterative approaches to rapidly incorporate user feedback into designs
  • Manage improvement tasks including peer review and managing feedback
  • Perform content audits, plans and reviews and create content design hypotheses and prototypes
  • Translate business requirements into design briefs and concepts for review by senior staff
  • Manage a team and developing staff capability
  • Build and maintain stakeholder networks, managing difficult negotiations with resilience
  • Promote human centred design principals and build user empathy within the agency
  • Exercise appropriate delegations in accordance with legislation and guidelines.

Key Skills:

  • Write, edit and proofread to a high standard
  • Think strategically and analytically
  • Apply an agile mindset to deliver individual and team objectives
  • Deliver high quality, enhanced content solutions to meet changing user needs
  • Pay attention to detail to ensure accuracy
  • Research and analyse to form defensible conclusions based on evidence
  • Problem solve, think laterally and innovate to make sound decisions
  • Manage and organise work in the context of competing priorities


  • Lead and support other staff. SFIA skills
  • Information content authoring (INCA - Level 4)
  • Information content publishing (ICPM - Level 4)
  • User Experience Design (HCEV - Level 4)
  • User Research (URCH - Level 4)
  • User Experience Evaluation (USEV - Level 4)
  • Baseline Clearance required

    You MUST be an Australian Citizen or Permanent Resident to be considered for this opportunity and eligible to clear a national police check.

    How to apply
    Please click 'APPLY" to upload your details and resume to be considered for this role.