Job Details
  • Reference382295B_1638180977
  • LocationCanberra
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantSharrane Martin

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS6 Senior Client Safety Officer on a contract until June 2022 with potential extension.

About the Role:

In accordance with the principles of workplace diversity, work health and safety, participative work practices, Australian Public Service (APS) values and APS Employment Principles, the Senior Client Safety Officer:

Will be part of the Client Safety Unit in Mental & Social Health Programs. The Client Safety Unit is responsible for supporting safe and high quality service provision around the country.

Duties & Responsibilities:

Typical duties of the Senior Client Safety Officer may include:

  • Undertaking clinical reviews and summaries of the care provided to clients involved in a clinical incident (eg. suspected suicide, serious self-harm, violent event, serious clinical error), and making recommendations for service level improvements.
  • Reviewing and managing complaints.
  • Reviewing client files for client safety and quality matters.
  • Supporting the conduct of case and file audits.
  • Coordinating the processing of legal notices and the required release of client information.
  • Coordinating the acquisition of legal advice in relation to clinical services.
  • Actively support the Mental & Social Health Programs continuous quality improvement strategy, including the work of the Continuous Quality Improvement Steering Committee.
  • Collect and analyse data related to clinical quality, risk management and service outcomes, including but not limited to adverse event reviews, incident management reviews, and clinical audits.
  • Contribute to the design and implementation of clinical quality improvement systems.
  • Contribute to the drafting of policy as directed.
  • Prepare reports, recommendations and discussion papers for the Continuous Quality Improvement Steering Committee and organisational leadership.
  • Manage project activities that implement strategic direction and quality improvement recommendations.
  • Liaison with internal and external stakeholders in relation to clinical and legal actions.
  • Making contact with clients to assess risk and coordinate responses.
  • Ensuring that cases identified as complex or high-risk are referred to the appropriate office for follow-up and connection to support services.
  • Provision of high-level clinical guidance and advice to national and regional offices.
  • Collaborate with or assist other teams within Mental & Social Health Programs and at timess as necessary.
  • Providing exceptional record-keeping and documentation.
  • Drafting briefs and ministerial correspondence as required.
  • Other duties as determined by the Assistant Director.

Mandatory Qualifications, Skills & Experience

  • Qualifications and relevant registration with AHPRA as a Psychologist, Mental Health Nurse or with AASW as a Mental Health Social Worker, OR a minimum of 3 year's clinically relevant experience.
  • Current Police Check, or ability to obtain one.
  • Excellent written and oral communication skills.
  • Ability to liaise with and develop productive working relationships with other teams and organisations.
  • Strong computer skills.
  • Effective time management skills.

Desirable attributes:

  • Experience in clinical service provision.
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients.
  • Community or Defence mental health team experience.
  • Experience in treating substance abuse, mood, and anxiety disorders (including PTSD).

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Leanne Porter on 02 6268 9926 or email for further discussion.