Job Details
  • Reference375429B_1625236764
  • LocationKeysborough, Greater Dandenong, Victoria
  • SalaryAU$60000 - AU$66000 per annum
  • Job TypeFull Time
  • Posted22 days ago
  • ConsultantCatherine Rockett

Chandler Macleod has the opportunity to partner with a successful distribution business based in the South East of Melbourne who are currently looking for a Customer Service Representative to join their team. This role will directly report to the General Manager of the business.

The overall objective is to ensure that all aspects of internal sales administration and customer service are performed to an acceptable standard and in a timely manner.

This role is a permanent full time role, working Monday to Friday, working hours will be 8am - 4:30pm.

Tasks and Responsibilities:

Customer Service Representative and Internal Sales Administration:

  • Answer phones, handle and distribute showroom and general enquiries whilst ensuring that customers receive courteous, efficient service at all times.
  • Manage an email inbox
  • Complete the 'Daily Tasks' list which includes core tasks for day-to-day operations including:
  • Entering customer quotes, transforming quotes and entering orders
  • Printing order detail reports
  • Checking and confirming delivery dockets
  • Printing delivery dockets, run sheets and jobbing sheets
  • Provide admin support to Sales Representatives and Sales Managers as required.
  • Liaise with customers regarding order information such as delivery dates, installation dates, stock holdings and back orders
  • Resolve customer service issues in conjunction with the sales team
  • Handle all general admin duties such as daily banking, mail, filing, archiving, batching invoices, petty cash, social club and stationary supplies
  • Supervise the lunch room, including organising staff lunches, morning tea, coffee, cleaning supplies and general meal/cleaning/washing products.

We are ideally seeking a candidate who can demonstrate solid administration experience where they have been a direct support for internal management as well as being able to provide strong customer service to external customers. It is a mandatory requirement that you can use Microsoft Outlook and have a solid use of Excel as well as other software packages. You must also be able to demonstrate a positive and professional phone manner and you will have strong attention to detail.

Ideally you will be a team player who can work within a small team to achieve overall team goals.

Interviews are being held with Chandler Macleod initially as early as next week as the role is an ASAP start. The role will be based onsite with our client in Keysborough.

If you want to work within a supportive and stable working environment then please don't hesitate to apply online TODAY!

***Computer skills testing will be a requirement of the recruitment process***

***Only shortlisted candidates will be contacted via phone***