Job Details
  • Reference375385A_1622780165
  • LocationSydney CBD
  • Job TypeContract
  • Posted9 days ago
  • ConsultantAshish Bhetwal

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Consumer Banking Risk and Control Surveillance Analyst on a contract for 12 months.

Position Overview

The position is part of the Sales Surveillance Team responsible in conducting sales surveillance functions for Retail Distribution across Wealth Management Centres and the Retail Bank.

The role requires effective engagement and relationship skills to influence and deliver appropriate business solutions whilst ensuring strong adherence to all regulatory and policy and process requirements. The role provides the opportunity to be involved with many diverse areas across the business including Sales, Product, Risk, Controls and Compliance as required.

The successful applicant will have a balanced view of customer & control focus and be able to manage and monitor risks presented by the various business processes whilst having business practicality mindset. Working closely with the Head of Surveillance, other sales surveillance analysts within the team and the broader business as required, the applicant contributes to the overall effectiveness of the sales surveillance functions and risks framework of the Retail Bank.

Duties & Responsibilities:

  • Quality assurance and sales surveillance reviews
  • Review the quality of investment sales documentation including, but not limited to: Application Form, Chronology of documentation, File Notes, Investor/Client Questionnaire.
  • Review relevant phone calls for investment sales conducted over the phone to detect, manage sales practices and conduct risk.
  • Check to ensure that investment documents fully adhere to policies such as AML, RDIP, High Care, Offshore Wealth Service Policies and the Corporations Act.
  • Liaise and build strong working relationship with key stakeholders.
  • Work closely with the Investment Sales Surveillance Team, Product & Independent Compliance Risk Management as required
  • Contribute to monthly reporting including Consequence Management, Monthly Surveillance Deck and other reports as required by stakeholders
  • Review Monthly Surveillance Reports and provide adequate disposition of exceptions/alerts
  • Provide ongoing support to the sales force to enable consistency and quality of documents and to minimise compliance risks.
  • Conduct trend and root cause analysis required to ensure issues do not recur and process improvement
  • Immediate escalation of findings/problems/control gaps as soon as identified
  • Assist with adhoc compliance/ business related requests and updates and creation of SST procedures

Our Ideal candidate will have:

  • Experience with controls and quality assurance reviews - Help drive a culture of controls by building strong relationships with relevant stakeholders and ensuring that Risks are identified and adequate Control processes are in place. Work in partnership with line 2 risk and compliance functions to discuss and agree the business control framework and reporting.
  • Accountability and Execution - Consistently operate at a high standard of quality and accuracy and within required timeframes to ensure decisions are acted upon and outcomes delivered
  • Adapts to Change - Adapt to circumstances, accept new ideas and change initiatives and adapt interpersonal style accordingly to suit different people or situations
  • Analysis and Decision Making - Identify and understand issues, problems and opportunities and develop appropriate solutions.
  • Build Effective Working Relationships - Develop and use collaborative relationships to facilitate the accomplishment of business goals.
  • Innovation - Generating new or innovative solutions to business issues; trying different and novel ways to deal with problems and opportunities
  • Communicates Effectively - Excellent written and verbal communication skills. Communicating in a way that is clear using appropriate language with impact and credibility
  • Professional Disposition - Demonstrating the behaviours conducive to a professional, financial services organisation; treating others with respect and valuing their contributions; acting as an advocate for the organisation

Mandatory Requirements:

  • RG146 certification
  • Tertiary qualifications desired
  • Sound background in retail banking and display an understanding of regulatory obligations surrounding consumer banking and investment product
  • Multi-lingual (Mandarin/Cantonese/Indonesian) desired
  • Strong Excel desired

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashish Bhetwal on 02 9269 8832 or email for further discussion.