Job Details
  • ReferenceBH-145064
  • LocationDubbo
  • Salary$34.40 - $41.39 per hour
  • Job TypeContract
  • Posted19 days ago
  • ConsultantBree Lill
An exciting new opportunity has become available for 2 successful applicants to join a well-known NSW Government organisation in their Customer Service and Accounts Payable/Receivable team. This is a great position for any Administration Assistants or Call Centre Operators who are passionate about providing customer support services to the public.

Role Title: Revenue Clerk 
Duration: 3 Months + Possible Extension
Pay: Range from $34.40 - $41.39 per hour + Super
Hours: 38 Hours per week
Location: Dubbo, NSW

Key Accountabilities:
  • Be the first point of contact to the department enquires as well as fee and charge services
  • Respond to a variety of customer enquiries via phone, email or through written correspondence, providing exceptional customer service ensuring that this experience is a smooth and as efficient as possible
  • Assist in managing the revenue collection process including billing according to department policies and procedures
  • Prepare timely and accurate reports for the department
  • Contribute to the development, improvement and implementation of new processes and systems related to customer service
Requirements for the role:
  • Familiarity with call centre processes and sound knowledge of industry processes to be able to take care of a range of customer and business enquiries
  • Demonstrated commitment in providing a high level of customer service and the ability to deal with stressful situations, whilst being highly motivated and enthusiastic.
  • Capability to use a wide range of computer hardware, software and electronic systems
  • Ability to plan and balance priorities, perform a wide range of tasks with limited supervision and the ability to problem solve, use initiatives, judgements and discretion in a flexible and creative manner.
If you are interested and meet the above criteria, please contact Chandler Macleod on 02 6762 9000 OR click on ‘APPLY’ to complete your application, and one of our Consultants will be in touch for a confidential discussion.