Job Details
  • ReferenceBH-141092
  • LocationSydney
  • Salary$35 - $38 per hour
  • Job TypeContract
  • Posted28 days ago
  • ConsultantChloe Dye
Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years.
At Chandler Macleod our mission is to recruit using the BestFit™ methodology which is tailored to providing the most suitable candidate for every position at every level for every Government Department and Agency.

Chandler Macleod is currently recruiting for an experienced APS3 Reporting Support Officer to join a Federal Government agency. This is an immediate start with a fixed term contract of 6 months with potential be on-going and based in Sydney CBD with flexible working options available.

Role description:
This position reports to the Data and Technology Executive Manager and is accountable for: 
  • Providing professional multi-channel customer support as they relate to the Agency’s reporting functions – by phone, email and live chat
  • Interpreting information provided by reporting organisations and communicating with them to provide information and advice relating to applying the reporting requirements of the Workplace Gender Equality Act 2012
  • Assisting in the maintenance of accurate information in the Agency’s CRM system about relevant employers, contacts, organisation and other relevant data
  • Assisting the team with the management, coordination, and quality preparation of customer support communications
  • Contributing to other Agency projects as required
Expected capabilities:
  • Demonstrate sound judgement based on established procedures and protocols
  • Demonstrate experience in providing quality customer services through excellent internal and external customer service skills. This includes keeping clients informed on progress and providing prompt and professional outcomes for clients
  • Apply developed written and verbal communication skills which include the demonstrated ability to confidently present messages in a clear, concise manner and to tailor communication style to suit the audience
  • Demonstrate previous CRM experience (Salesforce desirable)
  • Demonstrate computer literacy including an intermediate level of experience using MS Office software (Word, Excel, t, Outlook), and familiarity with databases
  • Demonstrate interpersonal skills and the ability to collaborate with and maintain strong relationships with a broad cross-section of stakeholders
  • Demonstrate an understanding or ability to rapidly gain an understanding of the relevant reporting requirements for the public sector and compliance reporting programs run by the Agency
  • Work independently and flexibly, with limited supervision, analysing and using some judgement to select an appropriate course of action in a busy office environment. This includes taking a proactive approach and personal responsibility for accurate and timely completion of work
  • Adopt a principled approach and adhere to the APS Values and Code of Conduct
About you:
  • Committed to Gender Equality and delivering change in Australian workplaces
  • Engage with the future direction of the Agency
  • Flexible and adaptable people to meet immediate needs and future challenges
  • Leaders committed to creating a positive workplace culture
  • Team oriented people with energy and a determination to succeed
  • People who can make sound decisions and exercise sensible judgment
  • People who are open and accountable and of high integrity

Eligibility requirements:
  • Australian Citizen
  • Able to obtain and maintain an AGSVA Security Clearance

Please note that to be eligible for this position you must be an Australian Citizen.

If you are interested in the position, then please click on the APPLY BELOW button or alternatively you can email your CV to