Job Details
  • Reference365756C_1605159332
  • LocationArmidale, New South Wales
  • Job TypeFull Time
  • Posted15 days ago
  • ConsultantKristy Madaffari

Regional General Manager

(New England and Northern NSW)

Your new company

Lifeline Direct is an amalgamation of six local Lifeline Centres that came together in July 2017 to share administrative and other support services. Sharing resources not only reduce administration costs but enables the centres access to support in areas that they may not have previously had. All while maintaining independence to operate and serve their local communities.

Local regional Centres focus on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in their local communities, while looking for opportunities to grow Lifeline's services in areas where they do not currently exist.

Lifeline Direct encompasses the Newcastle and Hunter region, Central Coast, Northern NSW and the New England, all in NSW, along with Warrnambool and Geelong in South West Victoria.

Your new role

The Regional General Manager (RGM) is accountable for the overall management of Lifeline Direct (LLD) services within Northern NSW Region from Armidale in the south to Lismore and Tweed in the north. This includes the organisation and oversight of Lifeline's 13 11 14 'digital' services (including phone crisis line), fundraising, face to face services including, counselling, community capacity building and engagement plus events, and training. This role plays a vital leadership role in the areas of people, capability and financial sustainability. The role forms part of the LLD Senior Leadership Team, reporting to the Executive Director.

A key focus of the role will be the ongoing financial viability of the Region through the generation of funds, including the acquisition of sponsorship to support the operations, services and programs offered by LLD in the Region. The incumbent is also responsible for the sound fiscal management of local operations.


What you will need to succeed

  • Tertiary qualification in management and/or human or social services or similar
  • Ability to lead, work with and support a caring and nurturing team.
  • Ability and willingness to be the public face of Lifeline in the region and actively promote services and pursue funding opportunities. The incumbent will not be afraid to fundraise.
  • Minimum of 5 years' experience leading NFP and a community-led organisation.
  • High quality communication skills and experience, both verbal and written.
  • Ability to liaise and negotiate with appropriate external organisations and agencies.
  • Ability to write submissions related to project and grant initiatives.
  • Ability to work independently and interdependently and manage time appropriately, honestly and flexibly.
  • Ability to display tact, discretion and integrity in dealing with confidential and sensitive matters.
  • Ability to deal with difficult clients, staff or situations.
  • Ability and desire to project and promote a positive image of Lifeline.
  • Current Australian 'C' Class Driver's Licence.



What you will get in return

  • Work in a superb lifestyle location across the North Coast or New England region of New South Wales
  • Opportunity to make a positive impact on improving health outcomes for Northern New South Wales communities
  • Excellent remuneration package including vehicle


What you need to do now
If you are interested in this role, click 'apply now' to upload your resume or call Kristy Madaffari on (02) 6659 2109 for a confidential chat.

Other Information

  • Full time position (38 hours per week)
  • Some afterhours work may be required, such as evening meetings with plenty of notice
  • Base work location is negotiable - our offices are location in Lismore, Grafton and Armidale
  • Police Clearances