Job Details
  • Reference395810B_1658362078
  • LocationCanberra
  • Job TypeContract
  • Posted18 days ago
  • ConsultantAshleigh Blair-heykamp

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Senior Program Officer on a contract for 10 months with potential extension.

About the Role:

Program Support professionals support the Program Manager with several related projects within specific program. They monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.

Senior Program Officers provide operational support to local teams to support the delivery of the agency's programs. They contribute to strategic planning for programs, changes in workplace practices and business improvement initiatives, and deliver programs in accordance with business requirements and work area priorities.

They also play a key role in developing and maintaining relationships with internal and external stakeholders, and may provide operational leadership to a team.

Key duties/tasks

Duties may include some or all of the following:

  • promote and implement programs administered by the agency
  • provide leadership to a team and develop staff capability through coaching, mentoring and on the job support
  • maintain effective relationships with internal and external stakeholders to deliver program services and build service delivery capability
  • attend interagency meetings and forums to obtain and share information
  • assist with strategic planning for programs with a particular emphasis on addressing the service delivery needs of different community groups
  • liaise with stakeholders to resolve complex program and policy issues and improve access to services, payments and programs offered by the agency
  • provide expert advice to staff and stakeholders regarding policy, procedures and programs
  • analyse and report on the achievement of business outcomes, key performance indicators and quality assurance to assist the local leadership team in managing overall performance
  • contribute to relevant business and people planning and develop local strategies to improve against key performance indicators
  • contribute to policy review including the development of new policies and guidelines
  • perform independent research and analysis including preparation of draft reports on relevant program activities and/or project milestones
  • prepare draft reports, briefing papers and Ministerial correspondence for review by senior staff
  • exercise appropriate delegations in accordance with legislation and guidelines.

Knowledge required

Knowledge and understanding of:

  • the programs and services administered by the agency
  • project and program management frameworks and policies
  • diversity and cultural sensitivities
  • relevant service models, including the agency's Service Delivery Operating Model
  • legislation, policies, procedures and information management requirements relevant to the
  • work area
  • people policies and procedures including leave and performance management guidelines
  • the agency's privacy, ethics, workplace health and safety and security protocols
  • relevant business systems and tools.

Key skills/personal attributes

Ability to:

  • communicate in an effective way
  • build relationships and engage with diverse groups of people
  • negotiate and influence in an effective way
  • understand change and communicate it to staff in a meaningful way
  • collaborate with other staff in immediate area and in other areas of the agency
  • research, analyse and make sound decisions using appropriate judgement
  • plan, organise and prioritise work for self and team
  • coach, train and mentor staff.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Ashleigh Blair-Heykamp on 02 6268 9934 or email for further discussion.