Job Details
  • Reference354898B_1588136380
  • LocationSydney
  • SalaryAU$121 - AU$160000 per annum
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantNeil Fawcett

Lead the product and application support function to ensure currency, availability and reliability of application software, ensure maximum utility to support business outcomes and ensure support activities are conducted in timely, efficient and cost effective manner.

 Oversee the provision of product support services, including scheduling, management and reporting of planned and reactive releases in line with service level agreements.
 Develop procedures for implementing and reporting on effective lifecycle management of products and environments, ensuring products are kept current, secure, available and well documented so that reactive and repetitive workload is minimised and the business utility of products maximised.
 Review product code and other product development deliverables to ensure they are fit for purpose and meet CoS and industry standards, where applicable.
 Develop and manage product support contracts and service level agreements to ensure delivery obligations are met and the value of services is maximised.
 Ensure capability to recover product availability within the TDS and CoS Disaster
 Recovery priorities, through periodic testing, reporting and remediating of disaster recovery processes.
 Identify ways to improve product support services, submitting proposals for major changes to the Manager, Digital Development, so that the support service is continually improving and maintaining relevance.
 Actively participate in development projects and manage inter-team activities to ensure smooth transition to support.
 Develop people to retain currency and relevance in technology industry.
 The position is expected to comply with the Work Health and Safety Act and associated legislation in the performance of all duties.

The position is responsible for

 planning, implementing and managing a range of product testing and production environments, to ensure products continue to meet government legislative and regulatory requirements, as advised by business units, and to meet accessibility standards as defined by WCAG recommendations.
 maintaining and retiring products in accordance with the CoS IT Products and Services Acquisition, Management and Retirement Policy.
 establishing and managing contracts within Local Government and Council Procurement Guidelines and IT Products and Services Acquisition, Management and Retirement Policy.
 developing fixes and component remediation in line with CoS Security Policy, standards and procedures.
 introducing new releases and patches in accordance with CoS Change Control standard and associated procedures.