Job Details
  • Reference398642A_1663554600
  • LocationCamberwell
  • SalaryAU$47.34 - AU$51.51 per hour
  • Job TypeContract
  • Posted17 days ago
  • ConsultantNimmy De Silva
Process Improvement Specialist


DIRECTORATE: Customer & Transformation
DEPARTMENT: Transformation & Technology
LOCATION: Camberwell
CLASSIFICATION: Band 6
EMPLOYMENT STATUS: Full Time or Part Time, Limited Tenure

PRIMARY OBJECTIVE AND POSITION CONTEXT
Reporting to the Service Improvement Lead, the Process Improvement Specialist works across the business to deliver service improvements through review, assessment and improvement of ways of working, business process improvements and better use of business systems and technology to ensure the customer has a positive and straight-forward experience when doing business with Council.

KEY RESPONSIBILITIES
  • Support service improvement activities across Council using agile and waterfall methodologies
  • Post-implementation support and review including supporting teams, tracking and reporting, continuous review, implement ongoing activities
  • Support the development and adoption of a 'continuous improvement' approach with relevant teams, working with change team, support business units
  • Communication and Stakeholder Management, client relationship, implement service changes, communicate service improvement, identify risks, requirements, impacts

SELECTION CRITERIA

1. Proven ability to deliver service improvements in partnership with the business and aligned to strategic and technology outcomes
2. Excellent interpersonal skills including the ability to work effectively with others to gain consensus, and to develop and maintain trusted working relationships with key stakeholders to gain their ongoing engagement and buy-in to key decisions.
3. Communication skills including the ability to prepare reports, presentations and facilitate workshops with experience explaining and presenting service improvement concepts to both business and technology focused stakeholders
4. Proven ability to apply 'lean' thinking in reviewing and defining problems and improvement plans
5. Experience working with stakeholders to define benefits aligned to service improvement
6. Analytical and problem-solving skills with keen attention to detail and the ability to effectively prioritise and execute tasks in a high-pressure environment.
7. Demonstrated knowledge of change management principals and ability to work with change management experts to embed change is desirable

SPECIALIST SKILLS AND KNOWLEDGE
  • Expertise in Lean methodology and process improvement approaches, including their practical application in a complex environment
  • Expertise in defining and measuring benefits aligned to the improvements delivered.
  • Well-developed verbal and report writing skills, including procedures and documentation;
  • Ability to present material to a variety of stakeholders;
  • Ability to present complex issues to facilitate discussion and issue resolution;
  • Evaluation, analytical and problem solving skills;

QUALIFICATIONS AND EXPERIENCE

Relevant qualification in service process improvement (e.g. Lean, Six-Sigma) along with relevant industry experience or equivalent industry experience

Candidates must be fully vaccinated and willing to obtain police clearance.

Please apply by submitting your CV today.