Job Details
  • Reference355940A_1584429273
  • LocationGeelong, Victoria
  • SalaryUp to AU$45.74 per hour + +9.5% Super
  • Job TypeFull Time
  • Posted18 days ago
  • ConsultantCarly Sherry

Payments Analyst - National Government Agency

This leading Government agency supports those in need and provides tools for Australians with Disabilities to achieve their goals. Their work has an impact on a significant area in the social sector, and you can be a part of the difference that they make in this role.

The Payments team is responsible for validating payment claims that are, for a range of reasons, unable to be successfully processed through the provider or participant portal. This work involves investigation and collaboration with staff across the Agency to assess the validity of payment claims and determine the most appropriate course of action.

What will your duties include?

  • Develop a thorough understanding of payment policies and processes, and remain up to date with changing work practices and Branch functions
  • Identify the cause of payment issues and engage with a variety of stakeholders to determine the most appropriate course of action
  • Investigate and manage complaints and disputed claims
  • Meet deadlines and track issues from end-to-end
  • Provide high quality customer service to internal and external stakeholders
  • Evaluate the effectiveness of risk management and risk assessment activities within your sphere of responsibility
  • Work autonomously to meet set deadlines
  • Promote workplace practices consistent with Agency policy and in accordance with Australia Public Service values and leadership behaviours
  • Ensure knowledge of and compliance with legislative, financial and administrative frameworks,.
  • government decision-making processes and Agency guidelines and regulations
  • Provide procedural and technical advice in relation to claims and plan funding management in accordance with the NDIS Act 2013 and relevant operational guidelines
  • Contribute to the development of team objectives
  • Manage competing priorities while maintaining high work standards and accuracy\


What will you bring to the role?

  • Have sound analytical and evaluation skills to assess organisational and operational impacts, risk and benefits within the broader environment
  • Proven experience analysing and resolving problems with Payments
  • Strong customer service and administrative skills
  • Track record of focusing on problem solving to ensure customer needs are met
  • A focus on problem solving skills
  • Have outstanding communication skills and the ability to develop and maintain networks within
  • You MUST be an Australian Citizen or NZ Citizen to apply


How to apply?
Please click 'APPLY" to upload your details and resume to be considered for this role.