Job Details
  • Reference377288A_1626133888
  • LocationWagga Wagga, Wagga Wagga, New South Wales
  • Job TypeContract
  • Posted15 days ago
  • ConsultantLeanne Porter

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS3 Participant Support Officer on a contract for 12 months with potential extension.

About the Role:

The APS3 Business Support Officer is a team membership position and is responsible for setting priorities and managing workflow for their role and producing work that is subject to regular monitoring by more senior positions within their management structure.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Duties & Responsibilities:

  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the department Business systems

Work Level Expectations:

  • Knowledge of a range of work practices and procedures with an element of complexity and the operation of associated equipment and tools.
  • Basic knowledge of theoretical or practical tasks that are applied to one function or area of activity.
  • Responsible for organising task allocation and checking quality of work.
  • Administrative and operational decisions chosen from a range of established alternatives within defined parameters and following established procedures and protocols.
  • Plans own work goals and priorities that align with and achieve own and team outcomes.
  • The work may involve working independently on specific tasks with issues that don't have clear precedents resolved under appropriate guidance.
  • Actions of the role may impact operational efficiency or output, or service delivery for a work area in the short term.
  • Some initiative is required in completing still largely procedural tasks, for example in responding to varying circumstances

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Leanne Porter on 02 6268 9926 or email for further discussion.