Job Details
  • Reference401687A_1669347756
  • LocationAltona
  • SalaryAU$60 - AU$70 per annum + Superannuation
  • Job TypeFull Time
  • Posted10 days ago
  • ConsultantSpencer Silver
Chandler Macleod in partnership with Burbank Homes Australia, is seeking a New Homes Administrator, to support their customers throughout the maintenance and warranty period of their new home.

Based in Altona - western suburbs of Melbourne, this role offers a great career opportunity for the right person, aswell as a competitive salary and company benefits.

About the role:
  • Ensure that all customers have a positive experience in their dealings with Burbank Australia throughout the maintenance and warranty period of their new home
  • Liaise between the client and all Burbank home care inspectors and trades to coordinate maintenance and warranty services.

    Key Accountabilities:
  • Providing exceptional customer service to Burbank clients throughout the warranty period
  • Providing accurate information and updates to Burbank clients in relation to warranty repair work
  • Documenting 90 day and 15-month warranty defect lists
  • Arranging 90 day & 15-month warranty & structural appointments
  • Filtering the shared email file and dispersing accordingly
  • Creating and completing work orders
  • Assisting inspectors with requests
  • Assisting with material orders for sub-contractors
  • Coordinating and booking inspections with clients and warranty inspectors
  • Coordinate trades to make repairs as required
  • Monitoring work by trades to keep within time frame agreed
  • Efficiently scheduling warranty inspections and manage home care inspectors' diaries
  • Liaise with tradespeople in relation to the scheduling and scope of approved jobs

    Typical Qualifications and/or Personal Qualities
  • Well developed administrative skills, effective time management and a strong customer service focus
  • Ability to learn and adapt to new software systems
  • Effective problem solving and a high level of initiative
  • Ability to read and understand plans and construction documents
  • An understanding of the residential building process and familiarity with the Building Commission Guide to Standards and Tolerances - ideal but no essential

    If this sounds like the perfect opportunity for you, click the APPLY NOW button.