Job Details
  • Reference394443C_1655950820
  • LocationKnoxfield
  • SalaryAU$28 - AU$29.39 per hour
  • Job TypeFull Time
  • Posted10 days ago
  • ConsultantNimmy De Silva

NAB Merchant Customer Servicing Advisor

Join the NAB team as a Merchant Customer Servicing Advisor! Apply now!


To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community. NAB's core values include, Excellence for Customers, Grow Together, Own It, Be Respectful.

Your new role
Your new role as a Customer Service Advisor is part of the NAB Merchant Servicing Operations. In this role your responsibilities will include:

  • answering inbound phone calls from Corporate and Business Merchant Customers
  • working in a highly regarded team where the culture is about maintaining a reputation as the "Centre for Excellence"
  • Day to day you will be applying your problem-solving skills in resolving issues around the NAB EFTPOS terminals, from fixing the terminals, talking through programming issues, managing outages to querying and investigating transactions
  • You will be listening to and reassuring customers of their situation and advising them of the best possible solution
  • Communicating via e-mail and phone, both to customers and business bankers.


You will have a rotating roster between Monday to Friday 7am to 7pm, offering full time hours at a total of 37.5 hours per week.

You will have the opportunity to participate in a comprehensive training program that will run for 6-8 weeks from Monday to Friday 8:30am to 4:30pm.

Start date: 26/7/22.

This is based at NAB's Knox Office, Wantirna South. Your hourly rate will be $29.59/hr plus super.

Offering a 12 months position with view to permanent in NAB business banking space.

What you'll need to succeed
We're looking for individuals with:

  • Passion for customer service excellence
  • Previous customer service/administration experience (favourable)
  • Must be well organised and ability to prioritise tasks and meet timelines.
  • Willingness to learn new ideas and processes
  • Enjoy working in a fast-paced environment
  • High level of attention to detail
  • Excellent verbal and written communication skills
  • Enjoy reaching and exceeding KPIs


What you'll get in return
In exchange for your commitment, you will be offered a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV,

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.