Job Details
  • Reference401536A_1669162399
  • LocationCanberra
  • Job TypeFull Time
  • Posted4 days ago
  • ConsultantDiksha Saini

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Intake & Works Allocation Officer on a contract for 6 months, option for extension.

Position Overview

Under general direction, undertake work required for the delivering the team's responsibilities and tasks which may include:

  • Working in the customer contact centre for ACT Property Group undertake tasks including: receiving calls from clients and tenants; responding to repairs and maintenance requests via telephone, email or electronic property management system; in consultation with the trades and maintenance team, coordinate the issuing of work orders to engaged and contracted trades staff; and following up to ensure trades report on progress of work and bill for completed work in a timely manner.
  • Provide a high level of customer service in responding to customer enquiries on the telephone and via email, actively contributing to achievement of key performance indicators. Provide proactive feedback to requesters and building occupants on progress and completion of work requests.
  • Entering and responding to information in property system relating to the day to day maintenance of properties and customer enquiries and create and maintain records and work orders by inputting data into the records management and property management and maintenance systems accurately, within agreed timeframes and in accordance with established processes.
  • Manage the provision of keys and access passes to allow authorised persons and contractors access to properties for the purposes of maintenance or upgrades.
  • Manage transactions and processing of activities related to management of active properties and tenancies in a timely and customer focussed manner.
  • Manage enquiries and processes for the hire of facilities and hireable items such as flags and banner poles.
  • Utilise computer programs including Microsoft Office suite, property management programs, databases and property management programs to deliver high quality outcomes.
  • Undertake other duties appropriate to this level of classification which contribute to the operation of the section and organisation.
  • Understand and work within the ACTPS Code of Conduct and ACTPS values of respect, integrity, collaboration and innovation, and model behaviour consistent with the ACTPS Respect Equity and Diversity framework.
  • This position does not involve direct supervision of staff.

WHAT YOU REQUIRE

The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.

Professional / Technical Skills and Knowledge

  • Demonstrated experience in a high volume customer service or call centre role with an understanding of Building Maintenance and Tenancy issues
  • Sound organisational skills, including the ability to effectively manage multiple tasks, determine priorities and demonstrate resilience in high pressure situations.
  • Well developed communication (written and oral), interpersonal, representational and negotiation skills, including demonstrated ability to establish and maintain effective communication and working relationships with internal and external clients.
  • Demonstrated ability to support and work within a client focused team, fostering a positive and productive working environment with a strong commitment to continuous improvement.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". One of our consultant will reach out. Alternatively, you can call Diksha Saini on 02 6268 9769 or email Diksha.Saini@chandlermacleod.com for further discussion.