Job Details
  • Reference372977A_1619166215
  • LocationWestern Australia
  • SalaryUp to AU$32.29 per hour + Super
  • Job TypeFull Time
  • Posted13 days ago
  • ConsultantMarike Kenny

An outstanding opportunity has arisen from experienced customer service professionals to join a state-wide in-bound information centre.

As an information officer, you will assist customers in identifying their legal problems, provide legal information and responsibilities and provide the appropriate referral.

Your responsibilities:

  • Manage all incoming calls by identifying customer requirements
  • Provide information by telephone about the legal process, guidelines and alternative services
  • Participate in training, skills development by attending team conferences, call monitoring and on the job mentoring
  • Assist in the ongoing improvement of information databases
  • Provide and maintain a positive and professional image by delivering a quality service to customers by telephone

    Your core capabilities:
  • Extensive experience in a call centre or customer services environment
  • Highly developed communication skills
  • Sound literacy and computer skills
  • Ability to work in a team environment
  • Ability to stay calm and professional when dealing with all customers
  • Need to be able to provide a valid/current NPC (completed within the last 12-months)

    Team members will work a minimum of 2 shifts per week with each shift lasting 3-4 hours (8:50am to 1pm and 1pm to 4pm). Must be available to commit to 3 weeks of full-time training and available to start immediately.

    Due to high volume of response only shortlisted candidate will be contacted

    Please apply online in the first instance including detailing your availability Monday to Friday by following the prompts below

    If you are shortlisted, you will be sent a SparkHire interview link via your email address to complete at your earliest convenience. SparkHire is an easy to use platform that can be used via your smart phone or web enabled computer/laptop which allows you to video record your response to interview questions related to the role you are applying for in your own time and from the comfort of your own home.

    It is recommended to:
  • Get this completed ASAP to avoid disappointment as these roles can fill quickly
  • Ensure you are in a quiet space when recording
  • Treat the recorded interview like it were a face to face interview - Dress the part!
  • Speak clearly and to the camera

    If you are interested in teaming up with Chandler Macleod, please Apply Now!