Job Details
  • Reference368107B_1615856970
  • LocationHobart
  • SalaryAU$50 - AU$55 per hour + + Super
  • Job TypeContract
  • Posted30 days ago
  • ConsultantAaron Holmes

About the Organisation:

This Agency supports the economic, health and social wellbeing of Australia by delivering high-quality services and payments for the community on behalf of the Government. To effectively maintain or enhance our products and services requires delivery of business outcomes through better planning and prioritisation attributed to the use of human-centred design and agile techniques. The agency's information staff work throughout the agency to assist in providing accurate and timely information to the agency and external stakeholders.

About the role:

The agency collects, stores, and uses a variety of customer and corporate information. Information can be released in accordance with applicable legislation and guidelines. Information Officers help support the agency's processes for the collection, release, storage and presentation of information to both internal and external stakeholders. Working under the general direction of senior staff, they exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge.

Your duties will include:
 assist with the coaching and training of new staff to build knowledge and capability
 monitor or report on assigned workloads, priorities and practices
 analyse information and data to make decisions and provide recommendations for review or clearance by senior staff
 draft a range of written material that may include correspondence on routine matters, reports and documentation for review by senior staff
 provide professional advice in area of specialisation to staff and stakeholders
 develop and maintain stakeholder relationships to share and obtain information
 resolve or assist with escalated issues, refer stakeholders to appropriate business area and/or escalate complex issues to senior staff
 maintain and use information stored in databases and contribute to reports
 undertake quality assurance activities and check adherence with relevant procedures and legislation
 contribute to the development and implementation of improvements and best practice in processes and procedures
 maintain and file records in accordance with information management processes and
security requirements
 exercise delegations appropriate to role in accordance with legislation and guidelines.

What you will bring to the role:
Knowledge required
Knowledge and understanding of:
 legislation, policies, procedures and information management requirements relevant to the
work area
 the agency's workplace health and safety, privacy, ethics, and security protocols
 relevant business systems and tools.
Key skills/personal attributes
Ability to:
 support and coach others
 organise and prioritise work in the context of competing priorities
 communicate confidently and present messages in a clear, concise and articulate manner
 support and maintain stakeholder relationships
 apply established criteria and make accurate evidence-based decisions
 research, analyse and problem solve
 apply accuracy and attention to detail