Job Details
  • Reference368054A_1610573092
  • LocationCanberra
  • Job TypeContract
  • Posted6 days ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS5 Information Officer on a contract until June 2021, with potential extensions of 12 months.

Position Overview

Our Client supports the economic, health and social wellbeing of Australia by delivering high-quality services and payments for the community on behalf of the Government. To effectively maintain or enhance our products and services requires delivery of business outcomes through better planning and prioritisation attributed to the use of human-centred design and agile techniques. The Client's information staff work to assist in providing accurate and timely information to the client and external stakeholders. The client collects, stores, and uses a variety of customer and corporate information. Information can be released in accordance with applicable legislation and guidelines.

Information Officers help support the client's processes for the collection, release, storage and presentation of information to both internal and external stakeholders. Working under the general direction of senior staff, they exercise a degree of independent judgement and make decisions within defined parameters that require reliance on skills and knowledge.

Duties & Responsibilities:

  • assist with the coaching and training of new staff to build knowledge and capability
  • monitor or report on assigned workloads, priorities and practices
  • analyse information and data to make decisions and provide recommendations for review or clearance by senior staff
  • draft a range of written material that may include correspondence on routine matters, reports and documentation for review by senior staff
  • provide professional advice in area of specialisation to staff and stakeholders
  • develop and maintain stakeholder relationships to share and obtain information
  • resolve or assist with escalated issues, refer stakeholders to appropriate business area and/or escalate complex issues to senior staff
  • maintain and use information stored in databases and contribute to reports
  • undertake quality assurance activities and check adherence with relevant procedures and legislation
  • contribute to the development and implementation of improvements and best practice in processes and procedures
  • maintain and file records in accordance with information management processes and security requirements
  • exercise delegations appropriate to role in accordance with legislation and guidelines.

Our Ideal Candidate will have ability to:

  • support and coach others
  • organise and prioritise work in the context of competing priorities
  • communicate confidently and present messages in a clear, concise and articulate manner
  • support and maintain stakeholder relationships
  • apply established criteria and make accurate evidence-based decisions
  • research, analyse and problem solve
  • apply accuracy and attention to detail.

Mandatory Requirements:

  • The successful candidate will be required to have a Baseline clearance.

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Neville Smith on 02 6268 9916 or email for further discussion.