Job Details
  • Reference378251B_1629849278
  • LocationDubbo, Western Plains Regional, New South Wales
  • Job TypeContract
  • Posted23 days ago
  • ConsultantCaitlin Semms

Our client a NSW government agency provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues is on the look out for an experienced ICT Customer Support Officer to join there team for a 6 month+ contract based in Dubbo.

As the ICT Customer Support Officer delivers and supports ICT services for NSW public schools and departmental offices, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware and systems. The role contributes to a high performing team and acts to ensure excellent customer service and continuous service improvement.

Key accountabilities:

Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support

Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels

Participate in the deployment, maintenance and improvement of the Department's standardised ICT systems

Provide operational technical advice to NSW public schools and departmental offices in accordance with the Department's standardised ICT technologies, policies and operating procedures.

Contribute to the improvement of ICT services to NSW public schools and Departmental offices through the escalation of relevant incidents, requests and problems

Provide advice to principals, managers and others about the Department's standard ICT technologies and services to assist their decisions about effective use of available equipment

Maintain accurate records in accordance with Departmental protocols.

About You

  • Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications
  • Excellent verbal communication skills in providing instructions, advising and consulting.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
  • Demonstrated ability to deal with issues effectively under pressure and in handling, resolving and escalating matters in crisis situations.
  • Demonstrated ability in handling difficult customer interactions and problem-solving while maintaining high level of customer satisfaction

    If you believe you have what it takes and want to work for a company where Can Do is at the forefront of its thinking, please APPLY NOW! Or call Caitlin on 0429602395 for further information on this great opportunity