Job Details
  • Reference381607A_1633981942
  • LocationCanberra
  • Job TypeContract
  • Posted15 days ago
  • ConsultantFiona Bell

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage an ASO3.1 Health Information Clerk on a contract for 1-2 months with potential extension of 8 weeks.

About the Role:

The Health Information Clerk is responsible for ensuring the delivery of health information services to internal and external customers. The Health Information Clerk demonstrates a commitment to ensuring patient confidentiality is upheld, to communicating effectively and to operating as an effective team member to assist in the delivery of day-to-day operations over the operating hours of the department. The Health Information Clerk is able to demonstrate excellence, initiative and attention to detail.

Duties & Responsibilities:

The following tasks may be assigned to staff on a rotational basis and include:

  • Provide customer service including liaison with internal and external customers
  • Prepare, deliver, retrieve and track paper healthcare records from various areas within the hospital campus for ongoing care, research, and quality activities
  • Collect healthcare records and clinical documentation for scanning processing in an accurate and timely manner
  • Adhere to record maintenance and processing activities including but not limited to quality assurance, filing of records into main and secondary filing areas, filing of loose documents into corresponding health care records, and merging of records
  • Operate and maintain computerised health information systems, including the patient administration system (ACTPAS), the digital medical record system (CPF) and any other relevant system used by the Health Information Services
  • Prepare healthcare records and clinical documentation for scanning, operate scanners and perform verification and quality assurance of the scanned healthcare record
  • Manage and distribute incoming mail
  • Participate in quality improvement activities and measures
  • Troubleshoot and identify areas for streamlining or improvement
  • Participate in the induction and training of new or less experienced staff
  • Adhere to all relevant policies and legislations regarding the release of information
  • Follow departmental procedures and directions for all duties and make use of all available resources, e.g. emails, procedures, intranet, management directives, and mandatory training
  • Provide equivalent services in other areas of hospital and other duties as required

Accountabilities and Key Result Areas:

People and Culture:

  • Practice in accordance with Department and relevant Government Health policies and procedures, the position description, Code of Conduct and industrial agreements.
  • Work in accordance with the mission and vision of client and actively participate in developing a culture that promotes Client's values of healing, hospitality, stewardship and respect.

Excellence in Care:

  • Oral communication and liaison skills of a high order.
  • Ability to set priorities and meet deadlines.
  • Maintain patient confidentiality at all times.
  • Service Development & Innovation:
  • Assisting in the quality review and management activities.

Wise Stewardship

  • Mature interpersonal skills for responsible participation within Health Information Clerical Team.
  • Aptitude and the physical ability to perform the functions of the role.

WH&S Responsibilities:

  • Take reasonable care of your own health and safety and the health and safety of others in the workplace;
  • Comply with relevant Client WHS policies, procedures, work instructions and requests;
  • Report to your supervisor any incident or unsafe conditions which come to your attention;
  • Observe any additional requirements as outline in Client's WHS Responsibilities, Authority and Accountability Table (published on Client intranet)

Selection Criteria:


  • Demonstrated ability to provide high quality customer service.
  • Demonstrated application of effective communication (oral and written), negotiation, problem solving and organisational skills, within a multidisciplinary team.
  • Ability to prioritise, organise workload and use initiative to meet deadlines.
  • Ability to undertake quality activities to ensure a high level of accuracy in work performed and a commitment to continual improvement.
  • Proven ability to maintain confidentiality of sensitive and private information.
  • Demonstrated competency with essential Information Technology systems and functions.

Highly Desirable:

  • Experience using a Patient Administration System in a health care environment.
  • understanding the role and function of a Health Information Service.
  • Experience in the use of Microsoft Office applications (Outlook, Word and basic Excel).

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Fiona Bell on 02 6268 9931 or email for further discussion.