Job Details
  • Reference401143A_1668399667
  • LocationCanberra
  • Job TypeFull Time
  • Posted21 days ago
  • ConsultantNeville Smith

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage a Front Office Supervisor

Position Overview

As a Supervisor, the position involves training Associates, implementing new initiatives and developing/updating standard operational procedures (SOP).

Main task, duties and responsibilities

  • Answer all incoming calls
    • Creating, amending, and cancellation reservations
    • Answering guest queries and fulfilling requests (where authorised and appropriate)
    • Providing information to callers regarding the Hotel
    • Transferring calls and leaving messages for other team members
    • Providing assistance to in-house guests
    • Managing any lost property claims
  • Manage reception inbox
    • Respond to all guest queries and fufill requests promptly (where authorised and appropriate)
    • Action any reservations related enquires
    • Ensure the mailbox is always organised, emails are actioned promptly, and filled accordingly
  • Training GSA team members
    • Train GSA to ensure their performance meets the standards regarding
      • Reservations (creating, amending, and updating)
      • Answering calls
      • Responding to guest requests/queries
      • Property knowledge that the GSA should know of
    • Provide feedback on Associate's performance and discuss matters relating to associates with the Front Office Manager and or Duty Manager
    • Attend training sessions and meetings when required.
  • Marriott Bonvoy Connector
    • Participate in Marriott Loyalty Webinars
    • Implement and communicate any new loyalty program updates for Rooms
    • Develop ways to increase our Guest Voice scores for Elite Appreciation
  • Service Excellence and Brand Standards
    • Understands the Marriot International Autograph Collection service culture
    • Respond to all guest needs in a courteous and timely manner.
    • Provide a courteous and professional service at all time
    • To maintain professional working relationships with all associates.
  • Work Health hand Safety
    • Ensure compliance with safety and sanitation policies in all areas.
    • Ensure all workplace health and safety practices are utilised when performing duties.
    • Report work health and safety that may affect work activities or other people to the management

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". One of our consultant will reach out. Alternatively, you can call Neville Smith on 02 6268 9916 or email Neville.Smith@chandlermacleod.com for further discussion.