Job Details
  • Reference397613A_1663126358
  • LocationSydney
  • SalaryUp to AU$64000 per annum + Package + Loading
  • Job TypeFull Time
  • Posted11 days ago
  • ConsultantVivian Dang
The Company:

Our client is a large Australian company that predominantly provides transactional banking, liquidity and capital management services and products to institutional customers including credit unions, mutual banks and superannuation funds.

The Role:
  • Detection of fraudulent transactions at earliest opportunity by ensuring all alerts and fraud cases are complete in a timely manner
  • Identify fraud trends and risks through proactive analysis of fraudulent transactional data
  • Customer Service by interacting with customers through inbound and outbound phone calls
  • Ensure outputs of fraud detection systems, all alerts and fraud cases are completed accurately and within required time frames
  • Escalation of significant items to the Manager, Fraud Bureau
  • Assist in proactive analysis of fraudulent transactional data to identify fraud trends & risks
  • Ensure SLA's and Client commitment are met or exceeded
  • Maintain a high level of customer service (internal & external)
  • Liaise with merchants, Visa and internal departments to assist in the mitigation of fraud

About You:
  • Strong customer service experience, such as retail, hospitality, telco, or any customer service industry
  • Call Centre experience preferred
  • Must be flexible with working a rotating roster
  • Strong customer focused mindset and experience supporting customers and their escalations through empathy, creative problem solving and ownership
  • Must be confident in dealing with high call volumes
  • Must be able to work independently and as part of a team
  • Strong written and verbal communication skills
  • Computer and technology literate with an eye for detail and ability to proficiently multi-task

Please email your resume if you are interested in applying for a confidential chat.