Job Details
  • Reference384028A_1637899540
  • LocationCanberra
  • Job TypeContract
  • Postedabout 2 months ago
  • ConsultantSharrane Martin

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage an APS4 Fraud Intelligence Support Officer on a contract for 12 months with potential extension.

About the Role:

The APS4 Fraud Intelligence Support Officer is a team membership position that will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to agency's objectives.

The position will provide operational and administrative support that is informed and directed by sound knowledge in fraud and compliance and may undertake some research and analysis activities.

The APS4 Fraud Intelligence Support Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries.

Duties & Responsibilities:

Responsibilities may include but are not limited to:

  • Reviewing and auditing participant and provider data from multiple sources, assessing inconsistencies to ensure correct services and payments are delivered in line with legislation and policies.
  • Assessing and treating the risk of non-compliance by participants and providers, including misuse of funds and self-managed participants claiming for supports that are not reasonable and necessary.
  • Escalating information and more complex cases to relevant teams for remediation in accordance with legislation.
  • Making decisions on fraud intelligence activity outcomes based on policies and legislation, under the support and general direction of senior staff.

Capabilities of the Role

Agency work within a capability framework aligned to the Australian Public Service (APS) Work Level Standards. The capabilities detailed below are specific to the Individual Contributor level.

  • Adaptability
    • Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
  • Building Customer Loyalty
    • Meeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
  • Continuous Learning
    • Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Managing Work
    • Effectively managing one's time and resources to ensure that work is completed efficiently.
  • Leveraging Feedback
    • Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, coworkers, internal/external partners, or customers); responding favorably to feedback and using it constructively to take action to improve knowledge, skills, behaviour, and impact on others.
  • Technical / Professional Knowledge or Skill
    • Having achieved a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise; leveraging expert knowledge to accomplish results.
  • Managing Relationships
    • Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
  • Quality Orientation
    • Accomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
  • Energy
    • Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods of time

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". Alternatively, you can call Sharrane Martin on 02 6268 9726 or email for further discussion.