Job Details
  • Reference374580C_1621834678
  • LocationCanberra
  • Job TypeFull Time
  • Posted20 days ago
  • ConsultantLyndell Phillips

We are seeking an expression of interest for a wide range of administration, call centre and customer service skills for current and upcoming work with our Government Clients.

  • Working for local, state or federal government departments
  • Australian Citizens Only


  • Assist customers to access, navigate or interpret services across a range of legislative requirements
  • Assess customer needs and requirements
  • Good level of English language, written and strong verbal communication
  • Work effectively as part of a team environment to achieve own and team objectives
  • Display personal resilience and an ability to deal with challenging situations
  • Ability to explain complex information and effectively manage challenging conversations
  • Demonstrate general financial literacy skills
  • Basic analytical skills with ability to interpret and analyse data
  • Demonstrate sound organisation and coordination skills and apply attention to detail
  • Display intermediate computer literacy skills and able to follow a process/script
  • Ability to undertake and complete specified training
  • Use appropriate judgement and problem-solving skills within defined parameters
  • Ability to adapt to changing work priorities, tasks and procedures
  • Achieve set tasks and see them through to completion
  • Manage time and organise own workload against performance expectations


  • Previous experience in a call centre or customer service environment
  • Previous experience in working in an environment driven by KPI's
  • Ability to adapt and overcome challenging situations

As this is an expression of interest only, we will contact you as opportunities arise with Chandler Macleod Group.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.