Job Details
  • Reference360850A_1595400038
  • LocationPerth, Western Australia
  • Job TypeFull Time
  • Posted24 days ago
  • ConsultantRachael Merrifield

Chandler Macleod are looking for multiple candidates for government agencies in the Perth area to source several Client Engagement Officers. Roles are typically offered as an initial 6 month contract. Excellent conditions, great locations and rewarding scope of work.

By providing advice and guidance, this team's purpose is to help the public navigate and meet their tax and superannuation obligations.

With an appreciation for strict compliance, much of the work involves direct contact with clients, either written, telephonic or in person.
Confident and articulate, the Client Engagement Officer will perform a variety of procedural, operational and administrative tasks. You will be supported by an experienced and knowledgeable leadership team, and thorough training will be provided.

Duties:

  • Provide advice and routine information (within the constraints of policy guidelines and professional standards) to a range of clients in relation to their obligations where the quality of advice is monitored by team leaders and in non-routine cases.
  • Present information and ideas (both oral and written) in clear, logical and concise language and tailor the message to the needs of the audience; demonstrate a good understanding of the subject matter and alternative arguments.
  • Work collaboratively with others to achieve business outcomes.
  • Be responsible for accurate completion of work within timeframes and quality requirements and seek help from others when needed.
  • Responsive to changes and make effective decisions within area of responsibility and understand where it is appropriate for escalation to occur.
  • Identify, gather and record on appropriate systems and share information on risk analysis activities and the development of compliance strategies.
  • Work collaboratively and be adaptable in a changing environment, including periods assisting in other work areas.
  • Capacity to understand specific client needs and interpret legislation, policies and procedures and measure compliance with these.


Ideal candidate:

  • Intermediate computer literacy
  • Data entry experience
  • Good phone skills/ customer service skills
  • Strong comprehension skills
  • Good organisation skills
  • Attention to detail
  • Strong work ethic
  • Tax/Superannuation knowledge will be highly regarded
  • Call centre environment - outbound experience and high volume experience will be highly regarded
  • Client focused people who will put our clients at the centre of everything they do
  • Knowledge of or the ability to quickly acquire knowledge of information systems
  • Has the ability to confidently present verbal and written information in a clear, concise, confidential and professional manner


If you have recent and relevant experience in a fast-moving contact centre where you have had to deal with reasonably complex enquiries, please submit a resume now.


Please note that candidates must have Australian citizenship, and will undergo a thorough Pre-Engagement Security Clearance