Job Details
  • Reference397456A_1661325228
  • LocationSydney
  • SalaryUp to AU$600 per day + Plus Super
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantZoe Eagles
About the company:

Our client is looking to engage a Senior Service Designer to join their busy Federal Government Agency. The primary purpose of your new role is to design the end-to-end journey based on the needs and outcomes of the user. You will also be identifying gaps and opportunities to improver user experience. They are looking at an initial 12-month contract with the possibility of extension. If this sounds like a role you'd be interested in, APPLY NOW!

About the role:

You will be providing expertise across a broad range of activities including, policy, complex problem solving and issues management
You will be recommending strategic directions for area responsibility
You will be managing the design and delivery of service design artefacts and communication including current and future journey maps and service blueprints
You will lead and deliver workshop design and facilitation to support effective information gathering, co-creation, conceptualisation, and problem-solving activities
You will be working collaboratively with internal and external stakeholders
About you:

You will ideally have previous experience working in the same or similar area
You will ideally have experience in building and delivering customer journeys
You will ideally have strong service design experience with a digital and/or omni-channel focus
You will have demonstrated experience in translating complex data into insights and recommendations
You will have previous stakeholder management experience

ASAP Start Date
12-month temporary contract with possibility of extension
Sydney CBD Location
Full time hours - Monday to Friday
Attractive Daily Rates
*** The successful candidate for this role must hold Australian Citizenship and complete a Federal Police Check ***

About Chandler Macleod:

As one of Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.