Job Details
  • ReferenceBH-145578
  • LocationMelbourne
  • SalaryCompetitive
  • Job TypeContract
  • Posted8 days ago
  • ConsultantClaudia Leiva
As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a EL1 Senior Complex Case Manager on a contract for 12 months.

Position Overview

The Senior Complex Case Manager is responsible for supporting the provision of high quality, veteran-centric, trauma-informed case management practice across the Coordinated Client Support Branch and reports to an identified Assistant Director.

Responsibilities include:
  • Providing clinically informed case management to veterans presenting with challenging behaviour and/or with complex needs and guidance to case managers in their case management of veterans.
  • Provide case management and consultation support to the Agency in response to veterans presenting with challenging behaviour in accordance to the Agency’s Mutually Respectful Behaviour policy.
  • Provide an escalation point for case managers when assessing clients identified presenting with challenging behaviour and/or to be at serious risk of harm to self or others.
  • Provide specialised case management and/or clinical expertise in veterans presenting with challenging behaviour and/or and advice to support and enhance this work of the Complex Case Managers.
  • Contribute to the preparation of high-level client summaries and briefs, including maintaining highquality documentation.
  • Undertake a range of client assessments including intake assessments and risk assessments.
  • Manage a limited case load of highly complex clients presenting with challenging behaviour
Provide support to staff with a speciality in challenging behaviour
  • Be available for ad hoc consultation across the Branch to provide input and expertise to inform the management of and response to urgent client escalations. 
  • Contribute to the achievement of staff wellbeing and high performance of Complex Case Managers in meeting the needs of Veterans through active participation in the team management structure and promotion of team building and self-care strategies.
  • Undertake Complex Case reviews with Complex Case Managers across the Branch, utilising professional expertise to make sound recommendations for case management, escalation or closure.
  • Provide appropriately nuanced Reflective Practice Supervision to clinical and non-clinical Complex Case Managers.
  • Provide intensive coaching to Complex Case Managers regarding targeted areas of practice as required.
  • Develop relationships with Complex Case Managers in order to facilitate ad hoc support, mentoring and de-briefing.
  • Maintain and develop skills in trauma-informed Reflective Practice Supervision and coaching conversations through use of own Reflective Practice Supervision, peer supervision, internal and external networks.
  • Contribute to the ongoing professional development of case managers, ensuring training needs are met both through internal and external networks in conjunction with Assistant Directors, ensuring overall proficiency as a team.
  • Identify and support emerging talent and act as mentors for case managers with particular expertise and skill sets suitable for succession planning and further development.
  • Contribute to reporting to Senior Executive management regarding trends identified within Reflective Practice Supervision sessions, with associated recommendations for action in these areas to promote the wellbeing and high performance of Complex Case Managers.
Leading clinical governance and quality improvement activities
  • Provide support for quality assurance mechanisms.
  • Contribute to the development, use and review of clinically informed policies, procedures, and practice tools, including the development of training and education processes.
  • In conjunction with Assistant Directors identify and implement strategies to support high level governance of service provision e.g. implementing a complex case review process and regular case review processes.
  • Actively contribute to branch quality assurance tasks and branch development, contributing professional experience to achieve outcomes for the branch.
  • May take initiative to lead projects in relation to governance and quality assurance development, making use of professional knowledge base and experience.
  • Tertiary qualifications (Bachelor’s degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work,
  • At least 5 years of experience working as a senior case manager, or equivalent senior role.
  • Strong experience in working with challenging behaviour
  • Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions.
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams.
  • Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office.
  • Experience and interest in triage, assessment and case management via telephone.
  • Demonstrated commitment to ongoing professional development.
  • Current Police Check, or ability to obtain one.
  • Registration with the Australian Health Practitioners Registration Agency (AHPRA), or eligibly for registration with the Australian Association of Social Workers (AASW).
  • Qualifications in forensic psychology
  • Experience in working with military or veteran mental health services.
  • Experience working in a forensic setting
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD).
  • Experience with and understanding of the principles of Trauma Informed Care.
  • Experience in provision of reflective practice supervision.
  • Experience working with clients with challenging behavioural presentations
How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.