Job Details
  • ReferenceBH-143041
  • LocationAdelaide
  • Salary$70 - $75 per hour
  • Job TypeContract
  • Posted2 months ago
  • ConsultantTeresa Zanatta
Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply.

***Mandatory: Australian Citizenship required to work within Federal Government***

****Applications close by 10am Thursday 15th of June 2023.****

Our Federal Government client is seeking to engage in Multiple EL1 - Senior Complex Case Manager positions for a 12 month assignment with potential extension in Adelaide SA.

Senior Complex Case Manager– Mutually Respectful Behaviour Specialist - Role and Responsibilities

The Senior Complex Case Manager is responsible for supporting the provision of high quality, veteran-centric, trauma-informed case management practice across the Coordinated Client Support Branch and reports to an identified Assistant Director.

Responsibilities include:
Providing clinically informed case management to veterans presenting with challenging behaviour and/or with complex needs and guidance to case managers in their case management of veterans.
  • Provide case management and consultation support to DVA in response to veterans presenting with challenging behaviour in accordance to DVA’s Mutually Respectful Behaviour policy under the guidance of key stakeholders.
  • Provide an escalation point for case managers when assessing clients identified presenting with challenging behaviour and/or to be at serious risk of harm to self or others.
  • Provide specialised case management and/or clinical expertise for veterans presenting with challenging behaviour and/or and advice to support and enhance this work of the Complex Case Managers.
  • Contribute to the preparation of high level client summaries and briefs, including maintaining high quality documentation.
  • Undertake a range of client assessments including intake assessments and risk assessments.
  • Manage a limited case load of highly complex clients presenting with challenging behaviour.

Provide specialist support to staff who are working with veterans demonstrating in challenging behaviour
  • Be available for ad hoc consultation across the Branch to provide input and expertise to inform the management of and response to urgent client escalations.
  • Contribute to the achievement of staff wellbeing and high performance of Complex Case Managers in meeting the needs of veterans through active participation in the team management structure and promotion of team building and self-care strategies.
  • Undertake Complex Case reviews with Complex Case Managers across the Branch, utilising professional expertise to make sound recommendations for case management, escalation or closure.
  • Provide appropriately nuanced Reflective Practice Supervision to clinical and non-clinical Complex Case Managers.
  • Provide intensive coaching to Complex Case Managers regarding targeted areas of practice as required.
  • Develop relationships with Complex Case Managers in order to facilitate ad hoc support, mentoring and de-briefing.
  • Maintain and develop skills in trauma-informed Reflective Practice Supervision and coaching conversations through use of own Reflective Practice Supervision, peer supervision, internal and external networks.
  • Contribute to the ongoing professional development of case managers, ensuring training needs are met both through internal and external networks in conjunction with Assistant Directors, ensuring overall proficiency as a team.
  • Identify and support emerging talent and act as mentors for case managers with particular expertise and skill sets suitable for succession planning and further development.
  • Contribute to reporting to Senior Executive management regarding trends identified within Reflective Practice Supervision sessions, with associated recommendations for action in these areas to promote the wellbeing and high performance of Complex Case Managers.

Leading clinical governance and quality improvement activities.
  • Provide support for quality assurance mechanisms.
  • Contribute to the development, use and review of clinically informed policies, procedures, and practice tools, including the development of training and education processes. 
  • In conjunction with Assistant Directors identify and implement strategies to support high level governance of service provision e.g. implementing a complex case review process and regular case review processes.
  • Actively contribute to branch quality assurance tasks and branch development, contributing professional experience to achieve outcomes for the branch.
  • May take initiative to lead projects in relation to governance and quality assurance development, making use of professional knowledge base and experience.

  • Tertiary qualifications (Bachelor’s degree or higher) in a relevant health field including Nursing, Psychology, Occupational Therapy, or Social Work,
  • At least 5 years of experience working as a senior case manager, or equivalent senior role.
  • Strong experience in working with challenging behaviour
  • Extensive experience working within a mental health or community case management setting, including working with people who present with complex mental health conditions.
  • Experience in coordinating and assisting in the management of a caseload of complex and potentially at-risk clients in community mental health teams.
  • Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with other organisations. This also includes proficiency in the use of IT systems including Microsoft Office.
  • Experience and interest in triage, assessment and case management via telephone.
  • Demonstrated commitment to ongoing professional development.
  • Current Police Check, or ability to obtain one.
  • Registration with the Australian Health Practitioners Registration Agency (AHPRA), or eligibly for registration with the Australian Association of Social Workers (AASW).
  • Qualifications in forensic psychology
  • Experience in working with military or veteran mental health services.
  • Experience working in a forensic setting
  • Expertise in supporting clients experiencing the impacts of substance abuse, mood, and anxiety disorders (including PTSD).
  • Experience with and understanding of the principles of Trauma Informed Care.
  • Experience in provision of reflective practice supervision.
  • Experience working with clients with challenging behavioural presentations.
  • People with lived experience of disability, Aboriginal and Torres Strait Islander people and those from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

What's on Offer?
  • Position located in Adelaide SA
  • EL1 $70.00 /ph + super depending on experience
  • Temporary contract for 12 month, with possibility to extend
  • Fulltime hours

If you are interested in the role and you have the right experience for the position, please apply now following the link below. CM123W