Job Details
  • ReferenceBH-144932
  • LocationMelbourne
  • Salary$602.55 per day, Benefits: + Super
  • Job TypeContract
  • Posted23 days ago
  • ConsultantClaudia Leiva
About the Organization:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne or Geelong.
About the role:

The EL1 Business Analyst (Digital Delivery) will be responsible for developing and improving digital solutions to enhance the experience and objectives of Participants of the Agency. You will be part of the Digital Division, responsible for implementing enhanced digital applications on the Salesforce platform to improve the effectiveness and efficiency of providers, to support greater outcomes for participants. It enables the effective management of plans through digital platforms that interact with the Agency and relevant providers.

Responsibilities may include but are not limited to:

  • Facilitate the identification of digital system related business needs and processes, monitor and collate data, identify competing demands, organisational changes and new responsibilities
  • Evaluate effectiveness of proposed solutions and design in conjunction with stakeholders and subject matter experts
  • Provide project level analysis and producing required analysis documentation.
  • Work with stakeholders to capture business needs and translating requirements into User stories in a simple format that all stakeholders can understand.
  • Document end user journeys, process mapping from as-is analysis to future state processing and improving end user experience.
  • Design and deliver workshops, communication and consultation resources that support complex systems and business information gathering and sharing. Working with stakeholders to capture business needs and translating requirements into User stories in a simple format that all stakeholders can understand.
  • Use and work with software platforms such as Jira, Salesforce, Mulesoft and SAP

  • Experience working in a similar role under Australian rules and regulations
  • Ability to synthesise and analyse information, prioritising of Application Program Interface (API) requirements, ability to manage competing priorities while maintaining high work standards and accuracy
  • High level engagement skills including planning, communication (written and oral), presentation, facilitation, evaluation and requirements writing.
  • Ability to be self-motivated, responsive and flexible in an environment with time pressures and multiple priorities.
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Demonstrated commitment to ongoing professional development
  • The Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.
  • Current Police Check, o ability to obtain one
Desirable skills to have for the role:
  • Competent with IT systems including knowledge of Application Programming Interfaces
  • Ability to develop and maintain strong relationships with key internal and external stakeholders
What you will bring to the role:

  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.
How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.
Mandatory: Australian Citizenship required to work within Federal Government.

Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

Applications close 15.00 PM AEST 23rd May 2023