Job Details
  • Reference398516A_1663208291
  • LocationMelbourne
  • Job TypeContract
  • Posted11 days ago
  • ConsultantClaudia Leiva
About the Organization:

This leading Federal government agency supports Australian's in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office locations in Melbourne (Richmond) or Geelong.

About the role:

The EL1 Assistant Director - Case Management Support is responsible for implement improvement to processes, communication and reporting that will enhance the case management support product so that it maintains its value to the case management and legal teams. This will require stakeholder liaison and relationship building. You will work closely with the Director to ensure all the Administrative Appeals Tribunal (AAT) applications are received, acknowledged, registered, and assessed for risk and priority in a timely manner. This includes ensuring the filing of Tribunal documents occurs in good order and within statutory timeframes, a short summary of the facts of each matter is compiled to support case management functions and the matter is allocated to the case management and legal teams.

Responsibilities may include but are not limited to:

  • Manage the workflow of case management support functions to ensure statutory timeframes and measures are met.
  • Identify, obtain, and analyse information relevant to the AAT application to identify risks and cohorts.
  • Manage AAT Applications received by the Agency including the allocation to the case management teams and legal teams.
  • Lead and contribute to strategic projects and policy development processes
  • Lead and contribute to the development of Ministerial and Parliamentary briefs and complaints
  • Contribute to the preparation of reports, business cases, meeting submissions and correspondence.
  • Lead a team and a scope of work, including mentoring, supervising, training and supporting Case Management Support staff

  • Extensive experience working in a similar role under Australian rules and regulations
  • Experience in coordinating and assisting in the management of complex cases
  • Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office
  • Demonstrated commitment to ongoing professional development
  • Working with Children Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.
  • The Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.
  • Current Police Check, o ability to obtain one

What you will bring to the role:
  • Strong communication and interpersonal skills.
  • Experience in building relationships both with internal and external stakeholders.
  • Ability to work within and across teams, the ability to adapt quickly to a changing environment
  • Ability to manage confidential and sensitive information.
  • Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Mandatory: Australian Citizenship required to work within Federal Government.

Please click 'APPLY" to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva at to be considered for this opportunity.

Applications close 15.00 PM AEST, 28th October 2022