Job Details
  • Reference398118A_1662526282
  • LocationCanberra
  • Job TypeFull Time
  • Posted18 days ago
  • ConsultantFiona Bell

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our client is seeking to engage multiple Operation Manager in a Permanent, Full Time Position.

About the Role:

The Operation Manager will take the lead and maintain Operations and Customer Service experience within the business.

Customer Service

  • Working with the Customer Service Officers (CSO) team to ensure company information is accurately reported within the business.
  • Provide timely and effective response to all customer enquiries and ensure friendly, professional and courteous interaction with all customers.
  • Look for customer service improvements and work with the internal stakeholders to provide a premium customer service experience.

General Operations

  • Build strong relationships with internal staff and other stakeholders.
  • Co-ordinate and liaise with Customer Service Officers in relation to reporting, statistical and operational data regarding customer service operations including but not limited to;
  • Customer feedback and general office queries.
    • communication of business protocols.
    • Review and process incident and WHS Hazard Reports and send required data to the Facilities Manager as required for the Quarterly Risk Management Meetings.
  • Report on day-to-day activities including but not limited to inspecting alarms, investigating issues when required and escalate if needed.
  • Daily Property Inspections.
  • Managing a diary for contractors i.e BSC for out of peak time works as well as escorting to secure areas such as company's IT rooms if required.
  • Be the point of contact for general queries.
  • If required be the Chief Fire Warden for the department during Evacuation training sessions and Emergencies.
  • Investigate maintenance issues in the department and coordinate after hours works of contractors as required.
  • Ensuring the ground and surrounding areas presents well at all times, communication and working with the teams and Contractors on any issues.

Others

This position requires shift work, 7 days per week / 24 hours per day.

Skills

  • Exemplary Presentation
  • Computer literate.
  • Ability to write reports.
  • Prior Facilities Management preferred
  • Demonstrated leadership abilities

If you feel you are a suitable candidate submit your application by hitting "Apply for this job". One of our consultants will reach out. Alternatively, you can call Fiona Bell on 02 6268 9931 or email Fiona.Bell@chandlermacleod.com for further discussion.