Job Details
  • Reference367119B_1609372398
  • LocationNewcastle, New South Wales
  • Job TypeFull Time
  • Posted16 days ago
  • ConsultantShanelle Lowe

The Role

An exciting opportunity exists to join a well-known, iconic beachside venue in a high profile, inner-city suburb of Newcastle. We are seeking a Duty Manager responsible for overseeing evening operations of the venue that include but are not limited to ensuring regulations for entry into The Club, CoVID19 regulations and compliance are met and ensuring that the highest standards of Customer Service are provided to all members and guests at all times. As Duty Manager you will be the first point of contact for staff and patrons and will be responsible for the allocation of duties to ensure each shift runs smoothly and efficiently.

The Successful Candidate

The successful candidate will have strong leadership skills coupled with excellent communication skills and professional presentation. The role would suit an experienced applicant who has the ability to drive service, safety and staff management.

Key Selection Criteria

  • Strong Leadership skills to ensure all Team Members follow the correct procedures to guarantee a safe, positive and memorable experience for guests at all times
  • Sound hospitality knowledge and experience
  • Dispute resolution techniques to resolve staff and customer grievances in a timely and efficient manner
  • Ability to think on your feet and effectively respond to and participate in emergency situations
  • Excellent verbal and written communication, interpersonal and time management skills to coach and mentor team members, liaising with patrons through their visit
  • Passion to promote a motivated and positive workplace culture amongst all team members
  • NSW Responsible Service of Alcohol certificate required
  • NSW Responsible Conduct of Gaming certificate required
  • Current First Aid certification (preferred)

What's on offer?

  • Permanent role - 35 hours+ per week from 4pm each shift
  • Immediate start for a permanent role with the potential for more hours
  • Negotiable salary
  • Supportive team environment
  • The opportunity to put your own mark on the role, whilst contributing to a highly successful team

Please APPLY via the link or for a confidential discussion contact Shanelle on 02 4978 7745