Job Details
  • Reference397804A_1661923644
  • LocationMelbourne
  • SalaryUp to AU$40.30 per hour + super
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantJohn Todd
About the organisation:

Chandler Macleod is proud to partner with a major Government Department of the Commonwealth, with a client who promote and protect the Commonwealth's international interests, security and prosperity.

About the role:

Due to a surge in requirements across the department due to further International Travel restrictions easing, the department are seeking skilled candidates who can provide assistance and guidance, with limited direction, in the creation of travel documents and engage in customer recovery.

Key responsibilities include:
  • Perform internal/external correspondence, client service, notarial duties, personalisation support, custodian, telephone enquiries, spoils and destruction, eligibility and supervisory duties for small to medium offices
  • Apply and promote first contact resolution in customer recovery interactions
  • Deliver courteous and professional client service when providing guidance to the public through various channels including phone, email or in person
  • Respond to notarial enquiries from members of the public, via phone, email or face to face
  • Identify, investigate and resolve moderately complex document eligibility related issues
  • Provide advice and support to other staff in relation to issuing authentications, apostilles and certificate of no impediment in line with department guidelines and international legal requirements
  • Document processing including decision making and recommendations on the eligibility of applicants using information provided by relevant legislation, regulations, policies and guidelines
  • Other administrative duties as required relating to the delivery of documents
About you:
  • You will have similar experience under Australian rules and regulations, you will be fully vaccinated against COVID and can commit to a 12-month contract working full-time hours (38 hours per week) in the Melbourne CBD office. In addition to this, you will also have:
  • Experience in a high-pressure environment with the ability to perform high-speed and accurate data entry
  • Experience with document preparation, inclusive of scanning, personalisation, document/photo re-works etc.
  • Ability to meet tight deadlines and meet performance outputs and deliverables in line with the department frameworks
  • Ability to work as a part of a collaborative team to achieve daily goals
  • Ability to work with limited supervision, ability to confidently work autonomously
  • Strong communication skills to liaise with members of the public, key internal/external stakeholders via various channels such as in person, phone or email
  • Confident to step up to supervise and mentor staff members within the administration and processing team
  • Understanding of working within a demanding administrative heavy environment where a degree of flexibility is required to work effectively
  • Strong attention to detail, accuracy and ability to produce high quality work
What's in it for you:
  • Generous hourly rate, above market average
  • 12-month contract through Chandler Macleod
  • Melbourne CBD location - close to transport, food, and coffee options
  • Work with a major Commonwealth department
How to apply:

Due to requirements of the Commonwealth, Australian Citizenship is required to be considered for these opportunities.

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

Please click 'APPLY' to forward your profile and current CV through to be considered, or send an email to John Todd ( for more information.