Job Details
  • Reference382640A_1635487098
  • LocationMelbourne
  • SalaryAU$35 - AU$40 per hour
  • Job TypeContract
  • Posted29 days ago
  • ConsultantGemma Tolfo

About the Organisation:
Chandler Macleod are proud to partner with our Federal Government client, based in the Melbourne CBD. We are seeking exceptional Document Administration Officers for a 6-month opportunity on a full-time roster, Monday to Friday.

About the Role:
As a Document Administrator you will provide assistance and perform a range of clerical and administrative guidance in the production and personalisation of identification documents for individuals. It is expected you will comply with the Victorian State Government mandate for vaccination in order to be considered for this role. This is an opportunity that is on-site, in the Melbourne CBD. The office and equipment are sanitised, social distancing and COVID-19 rules and regulations will be strictly observed to keep all workers safe. You will work under the general direction of your team leader to support operations and make decisions within procedural guidelines.


  • Identify, investigate and resolve moderately-complex to complex document eligibility and related issues.
  • Suggest solutions to senior officers as appropriate when escalating matters
  • May be required to perform straightforward or document customer interviews, for Australian travel documents
  • Liaise and collaborate with key internal and external stakeholders to keep abreast of developments related to the issue of sensitive documents
  • Ensure smooth document production workflow, ensuring data quality prior to issuing of formal identification documents
  • Perform customer service, notarial duties, personalisation support, custodian, and manage telephone enquiries
  • Respond to notarial enquiries from members of the public
  • Facilitate the coordination of workflow, workload and resource allocation priorities
  • Support the interpretation and analysis of relevant legislation, regulations, guidelines to issue sensitive identity documents to individuals
  • Contribute to the delivery of high-quality outcomes for customers by providing a prompt, efficient and professional service
  • Management of financial processing, including payment of invoices and refunds

Key Skills:

  • Prior experience in customer facing customer service roles with ability to organise data and administration needs
  • Strong command of English language with excellent written and verbal communication coupled with fantastic customer service skills
  • Team player, can work collaboratively and as a part of a wider team to achieve own and team targets
  • Strong attention to detail and accurate data management capabilities and typing input
  • Basic analytical skills with ability to interpret and analyse data
  • Strong organisational, coordination and attention to detail to meet deadlines
  • Intermediate computer literacy skills, confident along the Microsoft Package range
  • Demonstrate appropriate judgement and problem-solving skills within defined parameters
  • Self-starter and driven to set tasks and see them through to completion
  • Strong time management skills to achieve targets against performance expectations
  • A strong sense of professionalism whilst dealing with sensitive information
  • Reliable and punctual


  • Australian Citizenship required (Pre-engagement checks will be completed including submission for baseline clearance)
  • Desired: Active Baseline Clearance
  • Previous experience in a high performing, high volume environment
  • Commitment to work office located in the Melbourne CBD, Monday to Friday


  • Generous hourly rate
  • Full-time roster
  • Training provided
  • Potential opportunities for further extension

How to apply:

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply.

For more information, please click 'APPLY' to forward your profile and current CV through to our friendly consultants!