Job Details
  • Reference359242E_1603765162
  • LocationPerth CBD, Western Australia
  • Job TypeContract
  • Posted28 days ago
  • ConsultantOrla Gillespie

Chandler Macleod is working with a Government Agency to source a Debt Recovery Officer to join their Perth CBD team.

This is offered initially as a contract till end January 2021, with the possibility of extension to mid-2021.

Interesting and rewarding work, competitive rates and excellent training are guaranteed.

Duties may include some or all of the following:

  • analyse customer data to assess customer entitlements and requirements
  • assess and examine documents from customers, third parties and other sources to assist with making decisions based on legislative parameters
  • complete moderately complex assessments to ensure payments are accurately delivered to customers
  • conduct telephone and/or face-to-face interviews to verify information and data
  • identify opportunities for business and process improvement
  • liaise with stakeholders to resolve moderately complex issues and escalate where required
  • provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
  • provide advice and recommendations when performing quality on line checks
  • raise debts and negotiate suitable recovery arrangements for customers and organisations
  • refer information and more complex cases to relevant teams
  • research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments

Required experience:

With Debt Recovery skills and an understanding of Debt Recovery options, you will have excellent Customer Service skill, complemented by the ability to use a variety of systems (SAP, MS Office, multiple internal complex systems)

Please note that candidates must hold Australian citizenship and will undergo a Security Clearance

Submit a resume now to be considered- we have a narrow window to submit applicants.