Job Details
  • Reference359242F_1605255746
  • LocationWestern Australia
  • SalaryAU$34 - AU$35 per day + super
  • Job TypeContract
  • Posted7 months ago
  • ConsultantKrysta Stevenson-Wright

Chandler Macleod is working with a Government Agency to source several Debt Recovery Officers to join their Perth CBD team.

This is offered initially as a contract for up to 5 months, with the possibility of extension..

Interesting and rewarding work, competitive rates and excellent training are guaranteed.

With debt recovery skills and an understanding of debt recovery options, you will have excellent Customer Service skill, complemented by the ability to use a variety of systems (SAP, MS Office, multiple internal complex systems)

The role:

  • working as a member of a team to deliver high levels of customer service, to achieve quality outcomes.
  • reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies.
  • calculating and raising debts, and providing customers with options for debt recovery to achieve results in line with agreed goals and timeframes.
  • assessing information to enable legislative decision making with clarification and advice from senior staff.
  • answering customer enquiries in relation to debt via telephone, inbound and outbound.
  • undertaking their work to achieve results in line with agreed goals and business plans.
  • liaising with stakeholders and representing the department with credibility and professionalism.

Key duties/tasks

  • Duties may include some or all of the following:
  • analyse customer data to assess customer entitlements and requirements
  • assess and examine documents from customers, third parties and other sources to assist with making decisions based on legislative parameters
  • complete moderately complex assessments to ensure payments are accurately delivered to customers
  • conduct telephone and/or face-to-face interviews to verify information and data
  • identify opportunities for business and process improvement
  • liaise with stakeholders to resolve moderately complex issues and escalate where required
  • provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
  • provide advice and recommendations when performing quality on line checks
  • raise debts and negotiate suitable recovery arrangements for customers and organisations
  • refer information and more complex cases to relevant teams research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments

Please note that candidates must hold Australian citizenship and will undergo a Security Clearance
Submit a resume now to be considered- we have a narrow window to submit applicants.