Job Details
  • Reference371714B_1617255397
  • LocationBox Hill
  • SalaryAU$41.64 - AU$42.64 per annum + super 9.5%
  • Job TypeContract
  • Posted13 days ago
  • ConsultantYasmin Mahmood

This is offered on an initial 3-month contract with the possibility of extension and guarantees interesting work and great conditions.

Working as part of a team to deliver high levels of customer service and achieve quality outcomes, the core duties are:

  • analyse customer data to assess customer entitlements and requirements
  • assess and examine documents from customers, third parties and other sources to assist with making decisions
  • complete moderately complex assessments to ensure payments are accurately delivered to customers
  • conduct telephone and/or face-to-face interviews to verify information and data
  • liaise with stakeholders to resolve moderately complex issues and escalate where required
  • provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
  • raise debts and negotiate suitable recovery arrangements for customers and organisations
  • refer information and more complex cases to relevant teams
  • research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments
  • update customer records based on information provided by customers at interviews or information from third parties

With excellent interpersonal and communication skills, complemented by strong administrative and follow-up skills, you will have exposure to and an understanding of debt recovery options. The sensitive nature of the role requires someone sensitive to confidentiality who will remain professional at all times.

These roles have clearly defined performance expectations, and whilst training and support will be available, the role is well suited to someone who has worked in a similar role and has an appreciation of compliance.

To express your interest, please submit a resume asap.

Please note that you must be an Australian citizen and all progressed applicants will be expected to undergo a thorough pre-employment check.