Job Details
  • Reference368767A_1612142736
  • LocationAdelaide
  • Job TypeContract
  • Postedabout 1 month ago
  • ConsultantChandler Macleod

Chandler Macleod is seeking experienced Debt Recovery Officers for multiple exciting opportunities with our Federal Government Client.

These casual assignments are conveniently located in the CBD with a Monday to Friday roster for an 6 month assignment with a possible 6 month extension.

Your duties and responsibilities would include:

  • Delivering high levels of customer service, to achieve quality outcomes.
  • Review customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies.
  • Calculating and raising debts and providing customers with options for debt recovery to achieve results in line with agreed goals and time frames.
  • Exercising a degree of discretion when interpreting and applying procedures and guidelines.
  • Complete moderately complex assessments to ensure payments are accurately delivered to customers
  • Conduct telephone and/or face-to-face interviews to verify information and data
  • Identify opportunities for business and process improvement
  • liaise with stakeholders to resolve moderately complex issues and escalate where required
  • Provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
  • Provide advice and recommendations when performing quality on line checks
  • raise debts and negotiate suitable recovery arrangements for customers and organisations
  • Research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments
  • Undertake basic quality control functions to ensure appropriate procedures are being followed
  • Exercise delegations in accordance with legislation and guidelines.

Essential skills and experience:

  • Easily picks up programs and services administered by the department
  • Strong focus on compliance practices
  • Able to decipher Legislation, policies, procedures, frameworks and information management requirements relevant to the work area
  • Understand the function of the work area and its role in the wider department
  • Relevant business systems and tools within Federal Government is highly desired
  • Debt raising skills and an understanding of debt recovery options

Applicants will be required to complete an Entry Level Check prior to commencing the assignment and must be an Australian Citizen.

If you are interested in this great opportunity and you are available for an immediate start please apply now using the "apply now" link below