Job Details
  • Reference359235B_1595301235
  • LocationDubbo
  • Job TypeFull Time
  • Posted11 months ago
  • ConsultantJo Ellerman

Our client, a large government department, requires a Debt Raising Officer to join the team on an initial 2-month contract, with potential for 1-year extension. This role will be based in Dubbo

The Debt Raising Officer will sit within the Accounting and Finance space and work within a wider team to achieve business deliverables whilst maintaining best customer service

As directed, the Debt Raising Officer is responsible for

  • working as a member of a team to deliver high levels of customer service, to achieve quality outcomes.
  • reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies.
  • calculating and raising debts, and providing customers with options for debt recovery to achieve results in line with agreed goals and time-frames.
  • assessing information to enable legislative decision making with clarification and advice from senior staff.
  • working under the support and general direction of senior staff, and make decisions within defined legislative and policy parameters.
  • exercising a degree of discretion when interpreting and applying procedures and guidelines.
  • Answering customer enquiries in relation to debt via telephone, inbound and outbound.
  • undertaking their work to achieve results in line with agreed goals and business plans.
  • liaising with stakeholders and representing the department with credibility and professionalism.

    Key duties/tasks

  • analyse customer data to assess customer entitlements and requirements
  • assess and examine documents from customers, third parties and other sources to assist with making decisions based on legislative parameters
  • complete moderately complex assessments to ensure payments are accurately delivered to customers
  • conduct telephone and/or face-to-face interviews to verify information and data
  • identify opportunities for business and process improvement
  • liaise with stakeholders to resolve moderately complex issues and escalate where required
  • provide advice and education to customers, stakeholders and colleagues on straight forward regulatory and compliance matters
  • provide advice and recommendations when performing quality on line checks
  • raise debts and negotiate suitable recovery arrangements for customers and organisations
  • refer information and more complex cases to relevant teams
  • research and examine evidence from customers and third parties for the purpose of assessing health and welfare payments
  • undertake basic quality control functions to ensure appropriate procedures are being followed
  • update customer records based on information provided by customers at interviews or information from third parties
  • exercise delegations in accordance with legislation and guideline

    Key skills, knowledge and experience

    Knowledge and understanding of:
  • programmes and services administered by the department
  • compliance practices
  • the role and responsibilities of the department
  • legislation, policies, procedures, frameworks and information management requirements relevant to the work area
  • the function of the work area and its role in the wider department
  • relevant business systems and tools.
  • debt raising skills and an understanding of debt recovery options
  • Relevant computer literacy skills in SAP, Microsoft Office, internet browsers, proficient use of Adobe Acrobat and ability to learn and use multiple complex systems including CRMs

    Please note this is a Federal Government position, which requires the successful candidate to undergo Pre-Employment checks and hold Australian Citizenship.

    If you are interested in this position and feel you meet the criteria, please submit your resume by clicking on the 'APPLY' button below, or call Kristy Madaffari on 02 66592109 for a discussion.