Job Details
  • ReferenceBH-144162
  • LocationCanberra
  • Salary$48 - $53 per annum
  • Job TypeFull Time
  • Postedabout 1 month ago
  • ConsultantJess Kaur
As one of the Australia’s largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod’s recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Government client is seeking to engage a Debt Management Officer on a contract until 30/06/2023.

Position Overview

Duties & Responsibilities:
Predominantly phone based, you will work in a fast-paced modern environment, with a supportive and goal orientated team. You will receive ongoing training to assist in your development and success.
This role reports directly to the Assistant Director, Debt Management (SOGC).  Its key accountabilities under direction include:
  • Exceptional Customer Service and Dispute Resolution skills with inbound and outbound call management.
  • Adhere to the client’s Legislative requirements.
  • Strong interpersonal skills and the ability to build partnerships at all levels of the organisation. Ability to negotiate and persuade/influence with empathy and resilience.
  • Analysing customer accounts to negotiate payment of outstanding debts, Negotiating and Monitoring Payment plans, Financial Hardship Assessment.
  • Ability to work independently and cooperatively within a team environment to achieve organisational and team based goals 
  • Supporting the Manager, Debt Management in collaborating and building strong relationships with clients (both internal and external)
  • Undertaking other duties as required from time to time.
Skills & Capabilities Required:
The following capabilities form the selection criteria that are required to perform the duties and responsibilities of the position.

Professional / Technical Skills and Knowledge
  • Demonstrated experience in debt management functions, confidence to make outbound calls to arrange payment plans and collect invoices in arrears. Strong written communications skills, Excellent verbal communication and strong customer service skills.
  • Experience in, or the ability to rapidly acquire a good working knowledge of, financial processing systems e.g. Collexus, Oracle or similar and demonstrated experience and proficiency with Microsoft Office applications
Behavioural Capabilities
  • Demonstrated experience and commitment to working within a team environment to achieve shared goals
  • Demonstrated organisational skills and ability to exercise sound judgement and discretion when dealing with sensitive can confidential debt recovery and related issues.
  • Demonstrated skill in negotiating and resolving conflict, ability to provide customer-centric services for a diverse range of customers that have different operating objectives, structures, legacy systems and business needs.
Mandatory Requirements:
  • A current client issued Personnel Vetting Program certificate (Baseline clearance equivalent) is required for this position, or the ability to obtain and maintain one.
  • Successful applicants will be required to obtain a cleared police check.

If you feel you are a suitable candidate submit your application by hitting “Apply for this job”. Alternatively, you can call Neville Smith on 02 6268 9916 or email for further discussion.