Job Details
  • Reference395748A_1658213042
  • LocationBrisbane
  • Job TypeContract
  • Posted25 days ago
  • ConsultantChantelle Smith

As one of Australia's largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies.

Our client is seeking a motivated individual to join their Customer Solutions team, as a Customer Solutions Consultant. This is a 3mth contract with the potential for extension. Complete working from home arrangement and shift hours required. This position is to assist our client in covering all afterhours calls and enquiries.

About the Role:

In this position, you will be required to perform but are not limited to the following tasks:

  • Initial assessment of scope of request or call
  • If not in scope respond to the requestor
  • If in scope raise new work order in accordance with BSSC Flow Charts
  • For emergency, immediate or urgent works directly contact tradesperson to notify them of the works
  • Add notes to service requests such as when trades are on site or have completed jobs
  • Raise service orders
  • Maintain responsibility for Work, Health and Safety (WHS) implications, ensuring works are planned and executed in accordance with our clients' policies.
  • Support the Company's commitment to continuous quality improvement within scope of own role

About You:

  • Passionate about customer service and continuous improvement
  • Sound knowledge of MS Suites
  • Confident making high volume calls, excellent telephone manner
  • Excellent interpersonal skills able to build repour with customers and clients
  • Can do attitude and willingness to learn
  • Clear and concise manner when dealing with customer queries
  • High attention to detail
  • Ability to obtain and retain a Defence security clearance

Required shifts:

SHIFT 1 - 4pm to midnight Tuesday to Friday and 12pm to 8pm on Saturday

SHIFT 2 - 4pm to midnight Monday, Thursday, Friday and 12pm to 8pm Saturday and Sunday

SHIFT 3 - 12pm to 8pm Monday to Thursday and 6am to 2pm Sunday

To be considered for this position please APPLY NOW to Chantelle. If you have any questions, please email through to Chantelle.Smith@chandlermacleod.com