Job Details
  • Reference377615A_1626832962
  • LocationWollongong, Wollongong, New South Wales
  • SalaryAU$48 - AU$49 per hour
  • Job TypeFull Time
  • Posted6 days ago
  • ConsultantSarah Borg

Our Federal Government client is looking for Customer Service Team Leader's to oversee a team that is helping customers with payments and delivery of information using a wide range of delivery channels.

These roles are full time, short-term temporary positions, starting ASAP and based in a Wollongong office.

Duties of this role will include but not be limited to:

  • Overseeing staff in their day to day operations
  • Allocate and monitor workload and performance
  • Resolve escalated customer issues
  • Support staff to resolve customer feedback and complaints

    KEY SKILLS/ATT
  • Demonstrate attention to detail, analysis and problem solving skills
  • Display intermediate computer literacy skills
  • Employ highly developed interpersonal skills, to manage situations requiring a high degree of sensitivity to support individual or group concerns
  • Effectively communicate and convey messages, both written and verbal
  • Ability to undertake and complete specified training
  • Ability to manage, support and develop staff
  • Undertake research and analysis and form well-reasoned and defensible conclusions
  • Ability to effectively plan, organise and prioritise work to accomplish business outcomes
  • Exhibit personal resilience and an ability to deal with challenging and sensitive situations
  • Ability to work independently and collaboratively and foster a culture of innovation and continuous improvement by sharing best practise
  • Foster a culture of innovation and continuous improvement by sharing best practise

    KNOWLEDGE REQUIRED
  • Previous experience in a Team leader position managing a call centre or customer service environment
  • Previous experience in working in an environment driven by KPI's
  • Ability to adapt and overcome challenging situations
  • ability to undertake and complete specified training
  • knowledge and understanding of legislation, policies, procedures and information management requirements
  • diversity and cultural sensitivities
  • the Agency's values, privacy, ethics, workplace health and safety security protocols

    Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace. Aboriginal and Torres Strait Islanders, people with a disability and culturally or linguistically challenged candidates are also encouraged to apply.

    If you want to make a difference to our community - Apply Now!